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Manufacturing ERP & CRM

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Modules

Customers & pipelineKeep customer conversations, opportunities and next steps connected. Sales & customer ordersTurn agreed offers into clear production and delivery commitments. Engineering & planningPlan each job's materials and operations from the right engineering revision. Shop floor & qualityGive operators clear work and follow each job through production and inspection.
PurchasingTurn supply requests into approved purchases and reconcile what arrives with what suppliers bill. Inventory & shippingTrack stock through receiving, production and customer shipment. FinanceConnect customer receivables, supplier payables and stock costs to each entity's books. ReportingSee customer commitments, production progress and financial results together.

Manufacturing ERP & CRM

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Processes

Lead to orderCarry the customer's requirements from the first conversation to an approved order. Order to cashCarry the accepted order through shipment, invoice approval and cash application. Plan to produceTurn approved demand and engineering into completed, accepted production.
Procure to payPurchase needed supply, accept the goods received and settle the right supplier balance. Count and adjustCount a controlled stock population and review the exact quantity and value before correction. Period closeReconcile each entity's operational balances, review currency adjustments and close the books.

Manufacturing ERP & CRM

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Industries

Industrial equipmentKeep customer commitments connected to engineering, production and delivery. Components & subassembliesCoordinate repeat orders, material requirements and controlled production batches.
Make-to-order manufacturingCarry each accepted customer requirement into a controlled production plan. Electromechanical assemblyConnect purchased components, assembly work and customer delivery commitments.

Manufacturing ERP & CRM

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Reference

Roles and permissionsGive sales, production, quality and finance clear responsibilities. Reports and insightsSee customer demand, delivery performance, production costs and financial results. Data modelExplore the records connecting customer commitments with production, stock and finance.
IntegrationsConnect customer, engineering, production and finance work with clear ownership. ImplementationPlan a rollout around the customer order and the people who deliver it. AI assistants and APIHelp teams prepare work and investigate questions from sales to the shop floor.

Manufacturing ERP & CRM

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All systems
Modules
Customers & pipelineKeep customer conversations, opportunities and next steps connected.Sales & customer ordersTurn agreed offers into clear production and delivery commitments.Engineering & planningPlan each job's materials and operations from the right engineering revision.Shop floor & qualityGive operators clear work and follow each job through production and inspection.PurchasingTurn supply requests into approved purchases and reconcile what arrives with what suppliers bill.Inventory & shippingTrack stock through receiving, production and customer shipment.FinanceConnect customer receivables, supplier payables and stock costs to each entity's books.ReportingSee customer commitments, production progress and financial results together.
Processes
Lead to orderCarry the customer's requirements from the first conversation to an approved order.Order to cashCarry the accepted order through shipment, invoice approval and cash application.Plan to produceTurn approved demand and engineering into completed, accepted production.Procure to payPurchase needed supply, accept the goods received and settle the right supplier balance.Count and adjustCount a controlled stock population and review the exact quantity and value before correction.Period closeReconcile each entity's operational balances, review currency adjustments and close the books.
Industries
Industrial equipmentKeep customer commitments connected to engineering, production and delivery.Components & subassembliesCoordinate repeat orders, material requirements and controlled production batches.Make-to-order manufacturingCarry each accepted customer requirement into a controlled production plan.Electromechanical assemblyConnect purchased components, assembly work and customer delivery commitments.
Reference
Roles and permissionsGive sales, production, quality and finance clear responsibilities.Reports and insightsSee customer demand, delivery performance, production costs and financial results.Data modelExplore the records connecting customer commitments with production, stock and finance.IntegrationsConnect customer, engineering, production and finance work with clear ownership.ImplementationPlan a rollout around the customer order and the people who deliver it.AI assistants and APIHelp teams prepare work and investigate questions from sales to the shop floor.
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Manufacturing ERP & CRM Industries
Make-to-order manufacturing3 of 4
  • Industrial equipment1 of 4
  • Components & subassemblies2 of 4
  • Make-to-order manufacturing3 of 4
  • Electromechanical assembly4 of 4

Make-to-order manufacturing

Carry each accepted customer requirement into a controlled production plan.

Typical roles
  • Sales Representative
  • Sales Manager
  • Production Planner
  • Production Manager
  • Purchasing Manager
  • Shop Floor Supervisor
  • Quality Inspector
  • Finance Manager
Also built for
  • Industrial equipment
  • Components & subassemblies
  • Make-to-order manufacturing
  • Electromechanical assembly

What changes for this plant

configured at rollout

Make-to-order teams need a clear connection between what the customer requested and what the factory is building. Manufacturing ERP & CRM keeps customer discussions, commercial acceptance and production work connected. Sales can follow the order through engineering, materials, quality and shipment, while operations retain the detail needed to execute and explain the work.

Separate interest from a commitment

Keep leads, opportunities and quote revisions visible as the conversation develops. A positive sales forecast does not release a job or reserve the same demand twice. Accepted commercial scope and the required order approval establish the commitment that production planning can use.

Keep changes attached to the job

Record the reviewed product, quantity, technical revision and delivery terms for the order. When a customer changes a requirement, preserve what has already been built, shipped or billed. Review the remaining work and its commercial effect before replacing the relevant instructions.

Bring supply into the production plan

Follow requisitions, approved purchases and accepted receipts against the material requirements. Partial arrivals and held goods remain distinct from usable stock. Buyers and planners can work from the outstanding quantity, with supplier bills matched to the goods that were actually accepted.

Follow actual work and quality

Give each operation its planned work centre, sequence and responsible team. Record time, material consumption and production results against the job. Required inspection and release remain independent decisions, so a reported completion cannot bypass an unresolved quality hold or create duplicate finished output.

Keep the financial story connected

Trace standard finished value, actual work-in-progress cost, shipment and approved invoicing to the same order. Partial delivery does not require losing sight of the remaining commitment. Credits, returns and payments retain their history, allowing the team to resolve an issue without rewriting earlier work.

Order-to-cash for this plant

  1. 01

    Quote

  2. 02

    Sales order

    Approval required

    Bring supply into the production plan

  3. 03

    Pick and ship

  4. 04

    Invoice

    Approval required

  5. 05

    Cash applied

    Separate interest from a commitment · Keep changes attached to the job · Follow actual work and quality · Keep the financial story connected

Same records, same gates. The configuration changes how the process runs for this plant.

Workspace previews

Manufacturing DemandPlannedOrders
StatusProposedReviewedFirmedPartiallyConverted
06 Sep01 Oct WRH-130 PO-93117, 06 Sep to 14 Sep, Proposed WRH-120 PO-55859, 06 Sep to 12 Sep, Reviewed PO-54381, 22 Sep to 01 Oct, Proposed WRH-150 PO-81066, 15 Sep to 21 Sep, Firmed WRH-110 PO-41033, 06 Sep to 12 Sep, Reviewed PO-28931, 16 Sep to 24 Sep, PartiallyConverted PO-93117PO-55859PO-81066PO-28931PO-54381PO-41033 today · 17 Sep
  • WRH-130: PO-93117, 06 Sep to 14 Sep, Proposed
  • WRH-120: PO-55859, 06 Sep to 12 Sep, Reviewed
  • WRH-150: PO-81066, 15 Sep to 21 Sep, Firmed
  • WRH-110: PO-28931, 16 Sep to 24 Sep, PartiallyConverted
  • WRH-120: PO-54381, 22 Sep to 01 Oct, Proposed
  • WRH-110: PO-41033, 06 Sep to 12 Sep, Reviewed
Engineering & planning →
Shop Floor QueueWorkOrderOperations
StatusReadyInProgressException
05 Sep04 Oct WC-110 WO-51945, 11 Sep to 15 Sep, InProgress WO-28608, 15 Sep to 18 Sep, InProgress WO-80979, 16 Sep to 18 Sep, Ready WC-120 WO-18405, 22 Sep to 27 Sep, Exception WC-140 WO-12649, 05 Sep to 13 Sep, Ready WC-150 WO-63281, 25 Sep to 04 Oct, Exception WO-80979WO-51945WO-18405WO-12649WO-28608WO-63281 today · 17 Sep
  • WC-110: WO-80979, 16 Sep to 18 Sep, Ready
  • WC-110: WO-51945, 11 Sep to 15 Sep, InProgress
  • WC-120: WO-18405, 22 Sep to 27 Sep, Exception
  • WC-140: WO-12649, 05 Sep to 13 Sep, Ready
  • WC-110: WO-28608, 15 Sep to 18 Sep, InProgress
  • WC-150: WO-63281, 25 Sep to 04 Oct, Exception
Shop floor & quality →
Receipts Awaiting ReviewGoodsReceipts
StatusArrivedPendingReview
Arrived
GR-19853PO-53073
GR-72564PO-55972
GR-74491PO-64828
PendingReview
GR-14143PO-69530
GR-46040PO-92198
GR-32550PO-57634
Purchasing →

Typical roles

Roles and permissions
Sales Representative

Owns assigned customer relationships, qualification, offers and proposed customer commitments.

Permissions
  • Manage scoped Leads, LeadConversions, Accounts prospect details, ContactPersons, Activities, Opportunities, Quotes, QuoteLines and draft SalesOrders
  • Record actual customer acceptance and communication preference evidence
  • Submit price/margin exceptions and commercial amendments
My Follow-upsActivities
Younext 7 days
  1. ACT-13136 · Planned act-789ACC-11017 SepPlanned
  2. ACT-75141 · InProgress act-950ACC-12014 SepInProgress
  3. ACT-61525 · Completed act-171ACC-12017 SepCompleted
  4. ACT-93374 · Cancelled act-222ACC-11018 SepFailed
  5. ACT-22433 · Failed act-537ACC-14024 SepPlanned
Sales Manager

Independently accepts customer orders and controls commercial exceptions and forecast review.

Permissions
  • Approve SalesOrders independently of preparer/material editors after actual customer acceptance and credit checks
  • Approve commercial QuoteException and MasterChanges within reviewed finite scope
  • Review lead conversion conflicts and opportunity close/reopen evidence
Sales Orders Awaiting ApprovalSalesOrders
Submitted
  • SO-12198 ACC-140 14 d
  • SO-85921 ACC-110 4 d
  • SO-66467 ACC-140 14 d
  • SO-30553 ACC-150 3 d
  • SO-72876 ACC-110 6 d
SO-12198
Account
ACC-140
OrderDate
03 Sep
NetTotal
870
CreditReview
CR-32106
Snapshot
DR-19851

Approval waits for the sales manager.

Production Planner

Prepares engineering, material requirements and feasible production plans against approved demand.

Permissions
  • Prepare BOMs, BOMComponents, Routings, RoutingOperations, EngineeringChangeOrders, Calendars, WorkCenterLoads and CostRollups
  • Manage draft ProductionForecasts, MRPRuns, DemandRequirements, PlannedOrders, MRPPeggings and MRPExceptions
  • Prepare WorkOrders, material and operation schedules using approved versions
Manufacturing DemandPlannedOrders
StatusProposedReviewedFirmedPartiallyConverted
06 Sep01 Oct WRH-130 PO-93117, 06 Sep to 14 Sep, Proposed WRH-120 PO-55859, 06 Sep to 12 Sep, Reviewed PO-54381, 22 Sep to 01 Oct, Proposed WRH-150 PO-81066, 15 Sep to 21 Sep, Firmed WRH-110 PO-41033, 06 Sep to 12 Sep, Reviewed PO-28931, 16 Sep to 24 Sep, PartiallyConverted PO-93117PO-55859PO-81066PO-28931PO-54381PO-41033 today · 17 Sep
  • WRH-130: PO-93117, 06 Sep to 14 Sep, Proposed
  • WRH-120: PO-55859, 06 Sep to 12 Sep, Reviewed
  • WRH-150: PO-81066, 15 Sep to 21 Sep, Firmed
  • WRH-110: PO-28931, 16 Sep to 24 Sep, PartiallyConverted
  • WRH-120: PO-54381, 22 Sep to 01 Oct, Proposed
  • WRH-110: PO-41033, 06 Sep to 12 Sep, Reviewed
Production Manager

Independently controls technical versions, approved manufacturing demand and production release.

Permissions
  • Approve technical EngineeringChangeOrders and MasterChanges for product/BOM/routing/calendar/capability
  • Approve ProductionForecasts, PlanningApproval and ProductionRelease independently of planners/preparers/material editors
  • Review feasible capacity, shortages and open-work disposition
Shop Floor QueueWorkOrderOperations
StatusReadyInProgressException
05 Sep04 Oct WC-110 WO-51945, 11 Sep to 15 Sep, InProgress WO-28608, 15 Sep to 18 Sep, InProgress WO-80979, 16 Sep to 18 Sep, Ready WC-120 WO-18405, 22 Sep to 27 Sep, Exception WC-140 WO-12649, 05 Sep to 13 Sep, Ready WC-150 WO-63281, 25 Sep to 04 Oct, Exception WO-80979WO-51945WO-18405WO-12649WO-28608WO-63281 today · 17 Sep
  • WC-110: WO-80979, 16 Sep to 18 Sep, Ready
  • WC-110: WO-51945, 11 Sep to 15 Sep, InProgress
  • WC-120: WO-18405, 22 Sep to 27 Sep, Exception
  • WC-140: WO-12649, 05 Sep to 13 Sep, Ready
  • WC-110: WO-28608, 15 Sep to 18 Sep, InProgress
  • WC-150: WO-63281, 25 Sep to 04 Oct, Exception
Purchasing Manager

Prepares supplier commitments and resolves commercial supply issues.

Permissions
  • Manage Suppliers, Requisitions, RequisitionLines, draft PurchaseOrders and PurchaseOrderLines
  • Independently approve supplier commercial activation MasterChanges excluding supplier preparer/material editors and without bypassing required qualification or separate Finance Manager beneficiary/financial approval
  • Approve another actual person's purchase request within reviewed finite entity authority, otherwise escalate to Finance Manager
Purchase Approval QueuePurchaseOrders
Submitted
  • PO-75489 VND-142 330 6 d
  • PO-24700 VND-141 770 11 d
  • PO-31740 VND-199 920 4 d
  • PO-16772 VND-073 610 5 d
  • PO-29347 VND-136 70 4 d
PO-75489
Supplier
VND-142
OrderDate
11 Sep
CurrentTotal
150
ApprovalBasis
330
Status
Submitted

Another eligible Purchasing Manager within reviewed finite authority, or Finance Manager above it, approves the exact entity/currency commitment; no person approves their own PO.

Shop Floor Supervisor

Coordinates assigned work and independently confirms actual operation/time and terminal completion evidence.

Permissions
  • Manage assigned WorkOrderOperations and feasible sequence within released scope
  • Independently accept ProductionEntries including actual person-hours and machine-hours, excluding producer/recorder/material editor
  • Independently confirm bounded ProductionCompletions against unused terminal output and required QualityDispositions
Work Center ScheduleWorkCenterLoads
StatusProposedReservedReleasedConflict
Proposed
WCL-99768WC-1103 setup hours
WCL-88554WC-1403 setup hours
Reserved
WCL-78989WC-13013 setup hours
WCL-93141WC-13014 setup hours
Released
WCL-18000WC-11015 setup hours
Conflict
WCL-72643WC-11014 setup hours
Quality Inspector

Owns actual inspection evidence and independent release of exact incoming, in-process and finished scope.

Permissions
  • Prepare InspectionPlans and InspectionCharacteristics
  • Independently approve another person's criteria changes
  • Record QualityInspections and InspectionResults within competence and subject scope
Receipts Awaiting ReviewGoodsReceipts
StatusArrivedPendingReview
Arrived
GR-19853PO-53073
GR-72564PO-55972
GR-74491PO-64828
PendingReview
GR-14143PO-69530
GR-46040PO-92198
GR-32550PO-57634
Finance Manager

Independently controls credit, valuation, payments and financial close in each entity.

Permissions
  • Approve every invoice and credit-note revision independently of all preparers/material editors
  • Approve credit exceptions, above-limit purchasing, bill exceptions, payment releases, refunds and FinanceCorrections
  • Approve financial MasterChanges, WorkCenterRates, CostRollups, StandardCosts, PostingProfiles and authority/tax/rate/bank policies
Count Review QueueInventoryCounts
PendingReview
  • IC-20986 WRH-110 in 3 d
  • IC-37146 WRH-130 11 d
  • IC-64444 WRH-110 in 4 d
  • IC-13530 WRH-110 10 d
  • IC-30872 WRH-130 2 d
IC-20986
Warehouse
WRH-110
PlannedStart
20 Sep
PlannedEnd
24 Sep
Counter
BD
Policy
MP-47578

Approval conditions.

Modules

  • Customer PipelineQualify
    Opportunity NumberNameAccountExpected Net Amount

    Reporting

    See customer commitments, production progress and financial results together.

  • Manufacturing DemandProposed
    Planned Order NumberProductWarehouseKind
    Make

    Engineering & planning

    Plan each job's materials and operations from the right engineering revision.

  • Sales Orders Awaiting ApprovalSubmitted
    Order NumberAccountOrder DateNet Total

    Sales & customer orders

    Turn agreed offers into clear production and delivery commitments.

  • Shop Floor QueueReady
    Work OrderRouting OperationWork CenterAssigned To

    Shop floor & quality

    Give operators clear work and follow each job through production and inspection.

  • Purchase Approval QueueSubmitted
    Purchase Order NumberSupplierOrder DateCurrent Total

    Purchasing

    Turn supply requests into approved purchases and reconcile what arrives with what suppliers bill.

  • My Follow-ups
    Activity NumberSubjectAccountOpportunity

    Customers & pipeline

    Keep customer conversations, opportunities and next steps connected.

  • Count Review QueuePendingReview
    Count NumberWarehousePlanned StartPlanned End

    Inventory & shipping

    Track stock through receiving, production and customer shipment.

  • Invoices Awaiting ApprovalPendingApproval
    Invoice NumberAccountInvoice DateNet Amount

    Finance

    Connect customer receivables, supplier payables and stock costs to each entity's books.

Relevant reports

Reports and insights

Customer Pipeline and Forecasts

Historical OpportunityHistory and locked SalesForecastLines by entity/customer/owner/stage and expected-close cohort, with unknown values and current/actual close/reopen separately disclosed; weighted estimates, accepted quote bookings and approved order commitments are different measures and never manufacturing demand by themselves.

Customer PipelineOpportunities
StageQualifyDiscoveryProposalNegotiate
Opportunity NumberNameAccountExpected Net AmountCurrency
OPP-33000Opportunity 266ACC-110660CRR-8379
OPP-92804Opportunity 917ACC-110380CRR-4498
OPP-92781Opportunity 724ACC-140260CRR-8366
OPP-80466Opportunity 132ACC-13070CRR-5488
OPP-94920Opportunity 502ACC-110430CRR-1098
OPP-13485Opportunity 934ACC-14040CRR-6575

Order Fulfillment

Approved SalesOrderLines by customer/order/product, original promise and accepted scope, with actual dispatch, customer delivery, invoicing, returns, approved cancellation and remaining quantities from unique allocations; partial and open overdue cohorts remain visible and returns never erase actual original dispatch.

Sales Orders Awaiting ApprovalSalesOrders
Submitted
  • SO-12198 ACC-140 14 d
  • SO-85921 ACC-110 4 d
  • SO-66467 ACC-140 14 d
  • SO-30553 ACC-150 3 d
  • SO-72876 ACC-110 6 d
SO-12198
Account
ACC-140
OrderDate
03 Sep
NetTotal
870
CreditReview
CR-32106
Snapshot
DR-19851

Approval waits for the sales manager.

Material and Capacity Plan

Each MRPRuns snapshot's approved demand, forecast consumption, eligible supply, pegged shortage/proposals and WorkCenterLoads versus nonoverlapping calendar capacity; proposed, firm and completed quantities are separate, late/missing/held inputs remain exceptions rather than assumed available stock.

Work Center ScheduleWorkCenterLoads
StatusProposedReservedReleasedConflict
Proposed
WCL-99768WC-1103 setup hours
WCL-88554WC-1403 setup hours
Reserved
WCL-78989WC-13013 setup hours
WCL-93141WC-13014 setup hours
Released
WCL-18000WC-11015 setup hours
Conflict
WCL-72643WC-11014 setup hours

Common questions

All questions
How does a sales opportunity become production work?

An opportunity tracks a commercial possibility. An accepted quote and independently approved order establish the customer commitment used in planning. Pipeline estimates, planning forecasts and firm orders remain distinct, so winning an opportunity does not automatically release a job or create the same demand twice.

Related question
Can sales follow availability and delivery dates?

Sales can follow authorized stock availability, order commitments and production progress. Planners review materials and work-centre capacity before arranging a feasible schedule. The original customer promise remains visible alongside reviewed changes and actual deliveries; a revised plan does not erase an earlier missed date.

Related question
Who approves orders and invoices?

An independent Sales Manager approves the accepted sales-order revision. An independent Finance Manager approves each invoice or credit revision. The person who prepared or materially changed the document cannot supply its independent approval. Separate credit, engineering, quality and cost decisions still apply where required.

Related question
Does it support manufacturing planning?

The scope includes product-quantity forecasts, material requirements planning and production scheduling against working calendars and capacity. Accepted orders consume the applicable approved forecast. Planners review recommendations before firming supply or releasing work; the scope does not promise an automatic plant-wide scheduling optimizer.

Related question
How are engineering changes handled?

Released work retains its approved bill of materials, routing, units and required checks. Engineering changes create reviewed successors. Applying a change to work already underway requires an explicit decision about the remaining work; it cannot silently rewrite material consumption, completed output or earlier approvals.

Related question
What happens when goods fail inspection?

The relevant quantity remains held until the required independent quality decision and any rework or correction are complete. Inspection results follow the applicable plan and actual goods. A first-article or partial acceptance releases only its defined scope, without approving the rest of an order by implication.

Related question
Can an order be completed and delivered in parts?

Yes, the model retains accepted final output, shipments and invoice quantities separately. Each partial action uses only the remaining eligible quantity and value. Intermediate operation counts do not multiply finished goods, and invoicing a shipment does not issue its stock or production cost again.

Related question

Other industries

  • Industry

    Industrial equipment

    Keep customer commitments connected to engineering, production and delivery.

  • Industry

    Components & subassemblies

    Coordinate repeat orders, material requirements and controlled production batches.

  • This page

    Make-to-order manufacturing

    Carry each accepted customer requirement into a controlled production plan.

  • Industry

    Electromechanical assembly

    Connect purchased components, assembly work and customer delivery commitments.

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