Questions, answered

Click Get started to create your ERP.AI account, then use Proto to configure Vendor Payment Portal. Connect the buyer’s AP and payment sources, reconcile supplier identities and verify document access before inviting contacts.

Submission sends the supplier document to the buyer. The portal retains the actual acceptance or rejection response, while financial approval and confirmed payable status remain owned by the buyer’s AP system.

Each active membership explicitly identifies the supplier and buyer relationship. Records, search, exports and saved file links enforce that scope. Similar names or a shared email domain do not grant another vendor’s access.

Each displayed status identifies its latest reconciled source revision and observation time. Older or conflicting events cannot silently replace a newer result. Missing or stale source information remains visible as an unresolved observation.

The document explains the buyer’s payment composition. The associated source payment state separately shows whether the instruction is scheduled, pending, settled, failed or reversed.

An active Supplier Admin can accept an eligible published offer before its exclusive deadline. The exact terms are retained, and the buyer must confirm the reservation. An ordinary Supplier User can read the offer but cannot accept it.

Supplier acceptance and buyer confirmation establish the arrangement. Realised discount comes from the observed payment allocation and the settlement conditions in the accepted terms; failed or late payment cannot automatically be reported as realised savings.

A Supplier Admin can request a protected destination change. AP Specialist verifies identity through an established channel, a different AP Manager approves, and the active profile changes only after the owning AP system confirms application.

The original instruction remains pending or unknown. Reconcile that same request before another submission, reservation or profile update can create a duplicate effect. The portal does not infer failure or success from a missing response.

Internal notes and files are excluded from supplier record access, search, notifications and exports. Vendor-visible messages provide the permitted answer, and document links recheck current membership and visibility.