Supplier question to supported answer

Answer from the source evidence the supplier can see

A case keeps its buyer, supplier and source invoice or payment identity. The owner can distinguish a question about AP approval from one about bank settlement or a remittance allocation. Retain the observation date when explaining a balance, because the supplier may be asking about an earlier snapshot.

Internal notes and vendor-visible replies remain separate through record access, search, notifications and exported files. Checked attachments inherit the case’s authorised visibility. A posted message needing correction uses an authorised redaction history instead of silently changing the conversation.

Before a notice is sent, recheck active membership and the linked context. Revoked contacts and withdrawn offers should not receive stale actionable messages. Resolving the case confirms the supported answer or completed follow-up; it does not mark an invoice paid or a payment settled. Those states still require the owning source’s verified result.

Confirm who owns the next action

An AP review question goes back to the owning payable process. A settlement enquiry follows the buyer’s payment source. A portal-access issue changes the explicit membership grant. Keeping those responsibilities visible prevents a support reply from being mistaken for financial approval or a promise that money has arrived.