The system
How do I get started?
Click Start now, then use Proto to configure Hospitality ERP for your business. Set up your workflows, import your data and invite your team.
Does this replace our PMS?
The selected scope works alongside your PMS. It remains authoritative for reservations, room assignment, occupancy and guest folios. Hospitality ERP coordinates local operating work and reviewed financial postings using configured source mappings.
Is a payment reported by the PMS settled cash?
The payment report and actual settlement evidence have distinct roles. The reviewed mapping identifies the relevant clearing balance, and confirmed bank or cash evidence settles that source once. Unknown outcomes remain unresolved rather than being treated as received money.
Can we use this across several properties?
The model supports separate property responsibilities within the selected company structure. Each legal company retains its ownership and books. Shared visibility does not automatically consolidate accounts, transfer stock between companies or authorize cross-company offsets.
Processes and approvals
Can front desk request booking changes?
The configured workflow can prepare supported requests under your property policy. Protected changes need the relevant independent approval. A request or acknowledgment remains distinct from the verified PMS outcome that confirms the external state.
When is a room ready for a guest?
Local readiness follows actual cleaning and the required independent inspection, with current restrictions considered. Occupancy and PMS availability remain separate. A new fault or conflicting source update can require renewed review before staff rely on the local readiness result.
How are declined cleaning and do-not-disturb handled?
Staff see the current instructions allowed by their task access and record why service did not happen. A missed or declined task remains visible for the appropriate follow-up. The system cannot treat a scheduled date or checklist entry as evidence that the room was serviced.
Will PMS charges create another guest invoice?
PMS-originated charges use the selected accounting bridge into the company books. They do not create another local sales invoice or cash receipt. Separately sold goods use their own approved local billing route, with controls preventing the same sale from entering both paths.
Pricing and implementation
What kitchen work is included?
The specification covers reviewed recipes, actual preparation and selected packing or replenishment. It follows ingredient use, completed output and relevant food dates, with separate handling of losses and work still in progress. Implementation defines the products and operating checks that will be enabled.
Does moving supplies to a department count as use?
A transfer changes custody while retaining the company’s stock. Actual consumption has its own source quantity and cost effect. Unused returns preserve the original history, and a booking, room charge or requisition alone does not prove that goods were consumed.
Which integrations are already available?
This site describes an authored specification. PMS, bank and operational connections must be configured and verified for your selected systems during implementation. No named vendor connector or installed sensor is promised by the website.
How is historical data brought forward?
Implementation reconciles one company opening ledger with nonposting source detail at an agreed cutoff. Existing bookings, charges, stock and production history retain their identities and consumed scope, so importing previous work cannot execute it again.
What does it cost to start?
Ordinary manual work in the official interface has no per-user fee. Machine work, retained data and model usage follow the published pricing terms, while implementation is quoted separately. Agree the included application scope and rollout before starting.