Room turnover

Step by step

1. Prepare turnover Front Desk Coordinator

   Front Desk Coordinator reconciles the actual PMS departure, room move or current occupancy with local room observations. The work belongs to that room and turnover revision. A planned departure by itself cannot establish that a guest has vacated the room.

   • Actual room and turnover basis
   • Updates PMS stay segments, PMS room assignments, Rooms, Room discrepancies

2. Assign the work Housekeeping Supervisor

   Housekeeping Supervisor plans the required tasks, access instructions and responsible attendant. Do-not-disturb, declined service and occupied-room restrictions remain explicit. Only the guest information needed to carry out the assigned work is shared.

   • Assigned work and access instructions
   • Updates Housekeeping plans, Housekeeping tasks

3. Record cleaning Housekeeping Attendant

   Housekeeping Attendant records actual work, completion time and observed issues. Missed or inaccessible work keeps its reason and authorized next step. A completed cleaning task describes what happened; it does not independently mark the room inspected, vacant or sellable.

   • Actual cleaning and unresolved issues
   • Updates Housekeeping tasks, Room discrepancies

4. Inspect readiness Housekeeping Supervisor

   Independent Housekeeping Supervisor inspects the exact current turnover, excluding the cleaner and the task preparer or material editors. That supervisor may record and sign their own inspection evidence; required checks support the decision. New dirt, a fault, changed occupancy or stale task information invalidates readiness that no longer describes the room.

   • Independently approved local readiness
   • Updates Housekeeping inspections, Housekeeping tasks, Approval decisions
   ApprovalA person approves before the work moves on.

5. Release a restriction Property Manager

   Independent Property Manager reviews evidence that the particular blocked condition has been resolved. Releasing one restriction leaves every other active restriction in place. An outstanding maintenance problem or missing resolution evidence remains visible to front desk.

   • Exact evidenced block release
   • Updates Room restrictions, Approval decisions
   Approvalwhen required

6. Transmit readiness Front Desk Coordinator

   Front Desk Coordinator sends the current independently approved readiness after checking the room revision, occupancy and remaining restrictions. The message retains its exact source basis and stable request identity. If that basis changes before transmission, the team refreshes the decision instead of sending stale readiness.

   • Approved readiness request sent
   • Updates PMS requests, Housekeeping inspections, Integration deliveries

7. Reconcile the room Front Desk Coordinator

   Front Desk Coordinator verifies the actual PMS result and current room status. A queued message or successful transport is not confirmation that the PMS changed availability. Conflicting occupancy is retained as a discrepancy, with further promises restricted until reconciliation establishes the current facts.

   • Verified PMS result or explicit conflict
   • Updates Integration events, PMS requests, PMS room assignments, Room discrepancies

Housekeeping Attendant

Records assigned room work.

Housekeeping Supervisor

Plans tasks and independently approves inspected readiness.

Property Manager

Independently releases evidenced restrictions.

Front Desk Coordinator

Reconciles source occupancy and executes approved readiness transmission. the PMS supplies the external result. Housekeeping & room readiness brings tasks, inspections and remaining restrictions together.