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ERP.AI Hospitality ERP

Hospitality ERP

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Modules

Bookings & front deskPrepare for arrivals and follow booking changes with your PMS. Housekeeping & room readinessPlan cleaning, inspect completed work and keep room readiness clear. Kitchen & food serviceFollow actual preparation, food use and cost through the hotel kitchen. Purchasing & suppliersFollow property purchases from the requirement to confirmed supplier payment.
Inventory & property supplyFollow stock from the storeroom to the department and its actual use. Sales & billingManage local goods sales and keep PMS guest billing aligned with the books. FinanceReconcile local business and PMS financial activity in each company’s books. ReportingSee property work, supply and financial balances with their source context.

Hospitality ERP

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Processes

Booking to arrivalPrepare arrivals and follow booking changes through confirmed PMS outcomes. Room turnoverMove from actual departure through inspected readiness and confirmed PMS updates. Kitchen to serviceFollow kitchen preparation through accepted output and actual food service.
Procure to payFollow hotel purchasing through accepted delivery and supplier settlement. Order to cashConnect approved local goods orders with delivery, billing and collected cash. PMS to booksReconcile PMS activity and actual tender settlement with each company’s books.

Hospitality ERP

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Industries

Independent hotelsKeep daily hotel work connected to the business. Boutique hotelsCoordinate attentive service with dependable property operations.
Hotel groupsSee property work clearly while keeping company accounts separate. Extended-stay hotelsCoordinate longer stays with current room and service information.

Hospitality ERP

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Reference

Roles and permissionsGive each team the access and decisions its work requires. ReportsReview hotel work and the financial position behind it. Data modelUnderstand the records connecting property work and company accounts.
IntegrationsConnect the PMS and operating evidence your hotel already uses. ImplementationRoll out the hotel workflow with reconciled source data. Your AI assistantPrepare work and surface exceptions within the team's permissions.

Hospitality ERP

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All systems
Modules
Bookings & front deskPrepare for arrivals and follow booking changes with your PMS.Housekeeping & room readinessPlan cleaning, inspect completed work and keep room readiness clear.Kitchen & food serviceFollow actual preparation, food use and cost through the hotel kitchen.Purchasing & suppliersFollow property purchases from the requirement to confirmed supplier payment.Inventory & property supplyFollow stock from the storeroom to the department and its actual use.Sales & billingManage local goods sales and keep PMS guest billing aligned with the books.FinanceReconcile local business and PMS financial activity in each company’s books.ReportingSee property work, supply and financial balances with their source context.
Processes
Booking to arrivalPrepare arrivals and follow booking changes through confirmed PMS outcomes.Room turnoverMove from actual departure through inspected readiness and confirmed PMS updates.Kitchen to serviceFollow kitchen preparation through accepted output and actual food service.Procure to payFollow hotel purchasing through accepted delivery and supplier settlement.Order to cashConnect approved local goods orders with delivery, billing and collected cash.PMS to booksReconcile PMS activity and actual tender settlement with each company’s books.
Industries
Independent hotelsKeep daily hotel work connected to the business.Boutique hotelsCoordinate attentive service with dependable property operations.Hotel groupsSee property work clearly while keeping company accounts separate.Extended-stay hotelsCoordinate longer stays with current room and service information.
Reference
Roles and permissionsGive each team the access and decisions its work requires.ReportsReview hotel work and the financial position behind it.Data modelUnderstand the records connecting property work and company accounts.IntegrationsConnect the PMS and operating evidence your hotel already uses.ImplementationRoll out the hotel workflow with reconciled source data.Your AI assistantPrepare work and surface exceptions within the team's permissions.
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Hospitality ERP Industries
Independent hotels1 of 4
  • Independent hotels1 of 4
  • Boutique hotels2 of 4
  • Hotel groups3 of 4
  • Extended-stay hotels4 of 4

Independent hotels

Keep daily hotel work connected to the business.

Typical roles
  • Front Desk Coordinator
  • Property Manager
  • Housekeeping Supervisor
  • Kitchen Manager
  • Warehouse Manager
  • Accountant
  • Finance Manager
Also built for
  • Independent hotels
  • Boutique hotels
  • Hotel groups
  • Extended-stay hotels

What changes for this team

configured at rollout

An independent hotel needs a clear view of what is happening beyond the reservation screen. Arrivals depend on room preparation, breakfast depends on available ingredients, and department requests eventually reach the accounts. Hospitality ERP connects that work alongside the property management system your front desk already uses.

Prepare for the next arrival

Bring current booking and stay information into the operating view. Front desk can follow requested changes and see which outcomes still need confirmation from the PMS. An uncertain response remains visible so the next shift does not mistake a pending request for a confirmed room.

Make room readiness clear

Housekeeping records the work performed and any access restrictions. A supervisor reviews the room before approving readiness. Cleaning, inspection and occupancy remain visible separately, making a disagreement easier to investigate without losing what either team observed.

Keep property supplies moving

Follow purchases through actual receipt and move available goods to the departments that need them. A storeroom transfer preserves stock ownership. Actual use records consumption, while unused returns retain their original source and cost. A department request alone does not reduce inventory.

Support everyday kitchen preparation

Use reviewed recipes and record the ingredients used in actual preparation. Follow completed output, remaining work and losses with the relevant lot and date information. Keep uncertain or restricted food out of the available quantity until the required review is complete.

Reconcile the accounts

Review PMS financial activity against its original charges and payment evidence before bringing it into the company books. Separately sold goods follow their own order and invoice process. Finance can investigate missing source activity without creating another guest bill to cover the difference.

Order-to-cash for this team

  1. 01

    Quote

  2. 02

    Sales order

    Approval required

  3. 03

    Pick and ship

    Support everyday kitchen preparation

  4. 04

    Invoice

    Approval required

  5. 05

    Cash applied

    Prepare for the next arrival · Make room readiness clear · Keep property supplies moving · Reconcile the accounts

Same records, same gates. The configuration changes how the process runs for this team.

Workspace previews

Kitchen Production ScheduleWorkOrders
StatusReleasedInProgressPartiallyCompletedCompletedPendingClose
05 Sep06 Oct PRP-4515 WO-89076, 23 Sep to 02 Oct, Released PRP-9069 WO-40143, 13 Sep to 19 Sep, InProgress PRP-1442 WO-77444, 17 Sep to 22 Sep, PartiallyCompleted PRP-4832 WO-99413, 05 Sep to 09 Sep, Completed PRP-2652 WO-42982, 17 Sep to 26 Sep, PendingClose PRP-6003 WO-54494, 29 Sep to 06 Oct, Released WO-89076WO-40143WO-77444WO-99413WO-42982WO-54494 today · 17 Sep
  • PRP-4515: WO-89076, 23 Sep to 02 Oct, Released
  • PRP-9069: WO-40143, 13 Sep to 19 Sep, InProgress
  • PRP-1442: WO-77444, 17 Sep to 22 Sep, PartiallyCompleted
  • PRP-4832: WO-99413, 05 Sep to 09 Sep, Completed
  • PRP-2652: WO-42982, 17 Sep to 26 Sep, PendingClose
  • PRP-6003: WO-54494, 29 Sep to 06 Oct, Released
Kitchen & food service →
Arrivals and Stay DeskPMSStaySegments
StatusExpectedInHouseUnresolved
Expected
PS-89772PMS-55944
PS-61635PMS-73601
InHouse
PS-70716PMS-48645
PS-22946PMS-90500
Unresolved
PS-64974PMS-14774
PS-54156PMS-43575
Bookings & front desk →
Kitchen Fitness ReviewKitchenChecks
review waits for the kitchen manager
Approval conditions

Kitchen Manager: Approve KitchenChecks, KitchenDispositions and protected LotDateEvents independently of producer/receiver, inspector, criteria/preparer/material editors

Kitchen Manager: Manage BOMs, BOMLines, ProductionRoutings, RoutingOperations, WorkOrders, KitchenCheckPlans, KitchenCheckCriteria and KitchenDispositions drafts

PendingReview
  • KC-88065 KCP-11154
  • KC-61110 KCP-25891
  • KC-69632 KCP-32008
  • KC-47858 KCP-80947
  • KC-21260 KCP-10555
KC-88065
Plan
KCP-11154
Product
PRD-8799
Portion
LP-18466
WorkOrder
WO-98970
Inspector
BP

Review waits for the kitchen manager.

Kitchen & food service →

Typical roles

Roles and permissions
Front Desk Coordinator

Coordinates actual PMS requests, protected guest references and separately billed goods.

Permissions
  • Manage GuestReferences, PMSRequests, Accounts, ContactPersons, Quotes and SalesOrders drafts within current property/customer scope
  • Record actual source booking/arrival/outcome evidence and commercial customer acceptance
  • Prepare housekeeping-trigger and discrepancy evidence
Booking Request ReviewPMSRequests
StatusPendingApprovalUncertainConflict
PendingApproval
PMS-91804PRP-4632
PMS-41789PRP-9836
Uncertain
PMS-76693PRP-4954
PMS-43551PRP-5278
Conflict
PMS-34796PRP-6855
PMS-25663PRP-2807
Property Manager

Independently controls property operating exceptions and local commercial commitments.

Permissions
  • Approve SalesOrders and Quotes exceptions independently of creators, acceptance recorders where material and all material editors
  • Approve PMSRequests protected changes and RoomRestrictions releases through exact PropertyRequest/RoomRestrictionRelease decisions
  • Approve Properties, property PMS operational mappings, department policy, Accounts and commercial prices through MasterChanges
Sales Orders Awaiting ApprovalSalesOrders
Submitted
  • SO-67372 PRP-2729
  • SO-60676 PRP-1769
  • SO-77869 PRP-1183
  • SO-67634 PRP-8170
  • SO-72033 PRP-5657
SO-67372
Property
PRP-2729
Account
ACC-150
ShipmentMode
Carrier
NetTotal
740
CreditReview
CR-84855

Approval waits for the property manager.

Housekeeping Supervisor

Plans real service obligations and independently inspects room readiness.

Permissions
  • Manage HousekeepingPlans and HousekeepingTasks within current property/source scope
  • Approve HousekeepingPlans through independently reviewed MasterChanges
  • Accept HousekeepingInspections through RoomReadiness after actual checks, independently of actual cleaners and task preparers/material editors
My Housekeeping WorkHousekeepingTasks
YouStatusAssignedInProgressMissedDeclinedBlocked
30 Sep RMS-8994 HT-90936, 23 Sep to 30 Sep, Assigned RMS-3044 HT-10577, 16 Sep to 21 Sep, InProgress RMS-4200 HT-77911, 16 Sep to 23 Sep, Missed RMS-1972 HT-85485, 16 Sep to 23 Sep, Declined RMS-3625 HT-13461, 17 Sep to 25 Sep, Blocked RMS-9114 HT-24062, 24 Sep to 30 Sep, Assigned HT-90936HT-10577HT-77911HT-85485HT-13461HT-24062 today · 17 Sep
  • RMS-8994: HT-90936, 23 Sep to 30 Sep, Assigned
  • RMS-3044: HT-10577, 16 Sep to 21 Sep, InProgress
  • RMS-4200: HT-77911, 16 Sep to 23 Sep, Missed
  • RMS-1972: HT-85485, 16 Sep to 23 Sep, Declined
  • RMS-3625: HT-13461, 17 Sep to 25 Sep, Blocked
  • RMS-9114: HT-24062, 24 Sep to 30 Sep, Assigned
Kitchen Manager

Independently controls recipes, accepted work, terminal output and bounded kitchen fitness.

Permissions
  • Manage BOMs, BOMLines, ProductionRoutings, RoutingOperations, WorkOrders, KitchenCheckPlans, KitchenCheckCriteria and KitchenDispositions drafts
  • Approve technical/safe-use/check/shelf-life masters independently through MasterChanges
  • Approve WorkOrders release with frozen recipe/material/cost prerequisites
Kitchen Production ScheduleWorkOrders
StatusReleasedInProgressPartiallyCompletedCompletedPendingClose
05 Sep06 Oct PRP-4515 WO-89076, 23 Sep to 02 Oct, Released PRP-9069 WO-40143, 13 Sep to 19 Sep, InProgress PRP-1442 WO-77444, 17 Sep to 22 Sep, PartiallyCompleted PRP-4832 WO-99413, 05 Sep to 09 Sep, Completed PRP-2652 WO-42982, 17 Sep to 26 Sep, PendingClose PRP-6003 WO-54494, 29 Sep to 06 Oct, Released WO-89076WO-40143WO-77444WO-99413WO-42982WO-54494 today · 17 Sep
  • PRP-4515: WO-89076, 23 Sep to 02 Oct, Released
  • PRP-9069: WO-40143, 13 Sep to 19 Sep, InProgress
  • PRP-1442: WO-77444, 17 Sep to 22 Sep, PartiallyCompleted
  • PRP-4832: WO-99413, 05 Sep to 09 Sep, Completed
  • PRP-2652: WO-42982, 17 Sep to 26 Sep, PendingClose
  • PRP-6003: WO-54494, 29 Sep to 06 Oct, Released
Warehouse Manager

Controls property supply claims, movement, count, return and ready-shipment decisions.

Permissions
  • Manage Warehouses, Locations, StockTransfers, InventoryCounts and InventoryReservations within approved demand and current portion/date/fitness constraints
  • Approve StockTransfers, Shipments, Returns, ReturnDispositions, DepartmentUses and count StockEvents independently of relevant preparers/material editors/performers/counters
  • Approve operational stock release only after every required independent Kitchen Manager fitness/date decision permits the same scope
Receipt Acceptance ReviewReceiptAcceptances
StatusPreparedPendingReviewConfirmed
Prepared
RA-41142GRL-26576630 base quantity
RA-18373GRL-80320490 base quantity
PendingReview
RA-64237GRL-65691290 base quantity
RA-65782GRL-89002220 base quantity
Confirmed
RA-58709GRL-44860740 base quantity
RA-16472GRL-86772410 base quantity
Accountant

Prepares source-reconciled local finance and executes approved effects.

Permissions
  • Manage draft Invoices, Bills, BillMatches, CashReceipts, CashApplications, CreditApplications, PaymentRuns, Payments, PaymentAllocations, Refunds and FinanceCorrections for the local route
  • Record verified actual bank/cash and execute routine eligible local receipt/application under policy
  • Manage PMSFolios and PMSLedgerEntries verified imports, PMSFinancialBatches, PMSFinancialComponents, PMSBalanceSources, PMSBalanceAllocations, PMSTenderSettlements, PMSTenderAllocations and PMSReconciliations drafts
PMS Bridge ApprovalPMSFinancialBatches
StatusPendingApprovalHeld
PendingApproval
PB-94257AP-130
PB-70288AP-120
PB-32240AP-120
Held
PB-74251AP-140
PB-68095AP-110
PB-29722AP-110
Finance Manager

Independently controls money, source mappings, valuation and local period close.

Permissions
  • Approve Invoices and every credit revision independently of preparers/material editors
  • Approve CreditReviews exceptions, above-limit PurchaseOrders, Bills exceptions, PaymentRuns/Payments release, every Refunds and FinanceCorrections
  • Approve PMSFinancialBatches, PMSTenderSettlements and PMSReconciliations independently for exact finite source groups, mappings, claims, bank evidence, currency/current carrying and period
Purchase Approval QueuePurchaseOrders
Submitted
  • PO-52739 PRP-1395 50
  • PO-86562 PRP-5833 390
  • PO-24215 PRP-7006 320
  • PO-81512 PRP-4233 580
  • PO-50241 PRP-1222 700
PO-52739
Property
PRP-1395
Supplier
VND-038
CurrentTotal
90
ApprovalBasis
50
Currency
CRR-5742

Approval conditions.

Modules

  • Room Readiness BoardActive
    Room CodePropertyRoom TypePMSOccupancy
    Occupied

    Reporting

    See property work, supply and financial balances with their source context.

  • Booking Request ReviewPendingApproval
    Request NumberPropertyKindReservation
    Amend Reservation

    Bookings & front desk

    Prepare for arrivals and follow booking changes with your PMS.

  • Shelf Life ReviewPendingReview
    Portion NumberLotStatusCurrent Stock Quantity
    Held

    Inventory & property supply

    Follow stock from the storeroom to the department and its actual use.

  • Invoices Awaiting ApprovalPendingApproval
    Invoice NumberPropertyAccountDocument Type
    Credit Note

    Finance

    Reconcile local business and PMS financial activity in each company’s books.

  • Sales Orders Awaiting ApprovalSubmitted
    Order NumberPropertyAccountShipment Mode
    Customer Handover

    Sales & billing

    Manage local goods sales and keep PMS guest billing aligned with the books.

  • My Housekeeping WorkAssigned
    Task NumberRoomKindService Date
    Stayover

    Housekeeping & room readiness

    Plan cleaning, inspect completed work and keep room readiness clear.

  • Kitchen Production ScheduleReleased
    Work Order NumberPropertyBatch NumberOutput Product

    Kitchen & food service

    Follow actual preparation, food use and cost through the hotel kitchen.

  • Purchase Approval QueueSubmitted
    Purchase Order NumberPropertySupplierCurrent Total

    Purchasing & suppliers

    Follow property purchases from the requirement to confirmed supplier payment.

Relevant reports

Reports

Property Stock and Supply

Reconcile current InventoryPositions/StockLayers and exact InventoryReservations by company, property department, warehouse/location, product/base unit and current Lots/LotPortions/Serials with StockTransfers and DepartmentUses/DepartmentUseLines; show owned stock, transit, issued WIP, current restrictions, reserved quantities, actual department consumption and unused return sources separately, retain original lot/date/hold lineage through physical splits and current carrying through movement, count disjoint current leaf populations once without aggregate parents or summed overlapping holds, and keep transfer/request/booking/charge activity from becoming a second consumption or purchase.

Booking Request ReviewPMSRequests
StatusPendingApprovalUncertainConflict
PendingApproval
PMS-91804PRP-4632
PMS-41789PRP-9836
Uncertain
PMS-76693PRP-4954
PMS-43551PRP-5278
Conflict
PMS-34796PRP-6855
PMS-25663PRP-2807

Goods Order and Billing Position

Follow each approved local SalesOrders/SalesOrderLines revision and conserved SalesAllocations through current claims, actual ShipmentLines/DeliveryConfirmations, Invoices/InvoiceLines and source-bound return/credit history; preserve the Property Manager order and Finance Manager invoice decisions, distinguish picked/ready quantity from actual title/handover and eligible unbilled scope, allocate accepted net/tax and final remainder once across partial outcomes, retain delivered/returned/lost history without reopening original entitlement, and exclude PMS-owned guest/corporate ledger components so the report cannot manufacture a local receivable or duplicate revenue from a mirrored folio.

Sales Orders Awaiting ApprovalSalesOrders
Submitted
  • SO-67372 PRP-2729
  • SO-60676 PRP-1769
  • SO-77869 PRP-1183
  • SO-67634 PRP-8170
  • SO-72033 PRP-5657
SO-67372
Property
PRP-2729
Account
ACC-150
ShipmentMode
Carrier
NetTotal
740
CreditReview
CR-84855

Approval waits for the property manager.

Purchasing and Receipt Position

Reconcile each approved PurchaseOrders/PurchaseOrderLines revision and its remaining commitment with actual GoodsReceipts/GoodsReceiptLines, independently confirmed ReceiptAcceptances, BillMatches and source-linked supplier returns/credits; show arrived, pending, accepted, rejected, returned and unmatched scope at the relevant property/company cutoff without treating an entire line as accepted from a partial tranche, relate standard stock/receipt variance and GRNI to their own original effect, retain document and functional values separately and prevent multiple match/detail joins from multiplying quantities or payable balances.

Purchase Approval QueuePurchaseOrders
Submitted
  • PO-52739 PRP-1395 50
  • PO-86562 PRP-5833 390
  • PO-24215 PRP-7006 320
  • PO-81512 PRP-4233 580
  • PO-50241 PRP-1222 700
PO-52739
Property
PRP-1395
Supplier
VND-038
CurrentTotal
90
ApprovalBasis
50
Currency
CRR-5742

Approval conditions.

Common questions

All questions
How do I get started?

Click Start now, then use Proto to configure Hospitality ERP for your business. Set up your workflows, import your data and invite your team.

Related question
Can front desk request booking changes?

The configured workflow can prepare supported requests under your property policy. Protected changes need the relevant independent approval. A request or acknowledgment remains distinct from the verified PMS outcome that confirms the external state.

Related question
When is a room ready for a guest?

Local readiness follows actual cleaning and the required independent inspection, with current restrictions considered. Occupancy and PMS availability remain separate. A new fault or conflicting source update can require renewed review before staff rely on the local readiness result.

Related question
How are declined cleaning and do-not-disturb handled?

Staff see the current instructions allowed by their task access and record why service did not happen. A missed or declined task remains visible for the appropriate follow-up. The system cannot treat a scheduled date or checklist entry as evidence that the room was serviced.

Related question
What kitchen work is included?

The specification covers reviewed recipes, actual preparation and selected packing or replenishment. It follows ingredient use, completed output and relevant food dates, with separate handling of losses and work still in progress. Implementation defines the products and operating checks that will be enabled.

Related question
Does moving supplies to a department count as use?

A transfer changes custody while retaining the company’s stock. Actual consumption has its own source quantity and cost effect. Unused returns preserve the original history, and a booking, room charge or requisition alone does not prove that goods were consumed.

Related question
Will PMS charges create another guest invoice?

PMS-originated charges use the selected accounting bridge into the company books. They do not create another local sales invoice or cash receipt. Separately sold goods use their own approved local billing route, with controls preventing the same sale from entering both paths.

Related question
Is a payment reported by the PMS settled cash?

The payment report and actual settlement evidence have distinct roles. The reviewed mapping identifies the relevant clearing balance, and confirmed bank or cash evidence settles that source once. Unknown outcomes remain unresolved rather than being treated as received money.

Related question
Can we use this across several properties?

The model supports separate property responsibilities within the selected company structure. Each legal company retains its ownership and books. Shared visibility does not automatically consolidate accounts, transfer stock between companies or authorize cross-company offsets.

Related question
Which integrations are already available?

This site describes an authored specification. PMS, bank and operational connections must be configured and verified for your selected systems during implementation. No named vendor connector or installed sensor is promised by the website.

Related question
What does it cost to start?

Ordinary manual work in the official interface has no per-user fee. Machine work, retained data and model usage follow the published pricing terms, while implementation is quoted separately. Agree the included application scope and rollout before starting.

Related question

Other industries

  • This page

    Independent hotels

    Keep daily hotel work connected to the business.

  • Industry

    Boutique hotels

    Coordinate attentive service with dependable property operations.

  • Industry

    Hotel groups

    See property work clearly while keeping company accounts separate.

  • Industry

    Extended-stay hotels

    Coordinate longer stays with current room and service information.

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