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ERP.AI Hospitality ERP

Hospitality ERP

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Modules

Bookings & front deskPrepare for arrivals and follow booking changes with your PMS. Housekeeping & room readinessPlan cleaning, inspect completed work and keep room readiness clear. Kitchen & food serviceFollow actual preparation, food use and cost through the hotel kitchen. Purchasing & suppliersFollow property purchases from the requirement to confirmed supplier payment.
Inventory & property supplyFollow stock from the storeroom to the department and its actual use. Sales & billingManage local goods sales and keep PMS guest billing aligned with the books. FinanceReconcile local business and PMS financial activity in each company’s books. ReportingSee property work, supply and financial balances with their source context.

Hospitality ERP

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Processes

Booking to arrivalPrepare arrivals and follow booking changes through confirmed PMS outcomes. Room turnoverMove from actual departure through inspected readiness and confirmed PMS updates. Kitchen to serviceFollow kitchen preparation through accepted output and actual food service.
Procure to payFollow hotel purchasing through accepted delivery and supplier settlement. Order to cashConnect approved local goods orders with delivery, billing and collected cash. PMS to booksReconcile PMS activity and actual tender settlement with each company’s books.

Hospitality ERP

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Industries

Independent hotelsKeep daily hotel work connected to the business. Boutique hotelsCoordinate attentive service with dependable property operations.
Hotel groupsSee property work clearly while keeping company accounts separate. Extended-stay hotelsCoordinate longer stays with current room and service information.

Hospitality ERP

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Reference

Roles and permissionsGive each team the access and decisions its work requires. ReportsReview hotel work and the financial position behind it. Data modelUnderstand the records connecting property work and company accounts.
IntegrationsConnect the PMS and operating evidence your hotel already uses. ImplementationRoll out the hotel workflow with reconciled source data. Your AI assistantPrepare work and surface exceptions within the team's permissions.

Hospitality ERP

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All systems
Modules
Bookings & front deskPrepare for arrivals and follow booking changes with your PMS.Housekeeping & room readinessPlan cleaning, inspect completed work and keep room readiness clear.Kitchen & food serviceFollow actual preparation, food use and cost through the hotel kitchen.Purchasing & suppliersFollow property purchases from the requirement to confirmed supplier payment.Inventory & property supplyFollow stock from the storeroom to the department and its actual use.Sales & billingManage local goods sales and keep PMS guest billing aligned with the books.FinanceReconcile local business and PMS financial activity in each company’s books.ReportingSee property work, supply and financial balances with their source context.
Processes
Booking to arrivalPrepare arrivals and follow booking changes through confirmed PMS outcomes.Room turnoverMove from actual departure through inspected readiness and confirmed PMS updates.Kitchen to serviceFollow kitchen preparation through accepted output and actual food service.Procure to payFollow hotel purchasing through accepted delivery and supplier settlement.Order to cashConnect approved local goods orders with delivery, billing and collected cash.PMS to booksReconcile PMS activity and actual tender settlement with each company’s books.
Industries
Independent hotelsKeep daily hotel work connected to the business.Boutique hotelsCoordinate attentive service with dependable property operations.Hotel groupsSee property work clearly while keeping company accounts separate.Extended-stay hotelsCoordinate longer stays with current room and service information.
Reference
Roles and permissionsGive each team the access and decisions its work requires.ReportsReview hotel work and the financial position behind it.Data modelUnderstand the records connecting property work and company accounts.IntegrationsConnect the PMS and operating evidence your hotel already uses.ImplementationRoll out the hotel workflow with reconciled source data.Your AI assistantPrepare work and surface exceptions within the team's permissions.
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Hospitality ERP Industries
Hotel groups3 of 4
  • Independent hotels1 of 4
  • Boutique hotels2 of 4
  • Hotel groups3 of 4
  • Extended-stay hotels4 of 4

Hotel groups

See property work clearly while keeping company accounts separate.

Typical roles
  • Property Manager
  • Front Desk Coordinator
  • Housekeeping Supervisor
  • Purchasing Manager
  • Warehouse Manager
  • Accountant
  • Finance Manager
Also built for
  • Independent hotels
  • Boutique hotels
  • Hotel groups
  • Extended-stay hotels

What changes for this team

configured at rollout

A hotel group needs shared operating visibility without losing the identity of each property. Room numbers can repeat, suppliers can serve several sites, and legal companies can own different stock and bank accounts. Hospitality ERP keeps those boundaries explicit while connecting local teams with the information used by group operations and finance.

Identify each property correctly

Map rooms and source records to their actual PMS connection and property. A matching room number or guest name does not establish the same booking. Current source versions and unresolved differences stay visible, helping teams avoid decisions based on an outdated local copy.

Give local teams useful responsibility

Front desk follows arrivals and authorized changes. Housekeeping plans and completes its own work, with independent inspection where required. Property managers can review exceptions within their approved scope; access to another location does not automatically grant authority over its rooms or books.

Coordinate supply across departments

Follow receipts and internal movement using the actual owner, storeroom and destination. Within a company, goods in transit remain owned once until the destination records receipt. A shared purchasing relationship does not permit stock or balances to move between legal companies without the appropriate separate transaction.

Understand kitchen and stock costs

Keep each property's recipes, standards and actual preparation history connected. Review ingredient use and losses in compatible units. Property reports can show work and supply position without adding unlike products into a misleading quantity total or treating a transfer as consumption.

Reconcile PMS activity by company

Bring reviewed guest-ledger events into the correct local books and reconcile payment clearing to actual settlement evidence. Keep deposits and guest or corporate balances distinct. Group visibility does not imply automatic consolidation, cross-company offsets or another invoice for charges already owned by a PMS.

Order-to-cash for this team

  1. 01

    Quote

    Give local teams useful responsibility

  2. 02

    Sales order

    Approval required

  3. 03

    Pick and ship

  4. 04

    Invoice

    Approval required

  5. 05

    Cash applied

    Identify each property correctly · Coordinate supply across departments · Understand kitchen and stock costs · Reconcile PMS activity by company

Same records, same gates. The configuration changes how the process runs for this team.

Workspace previews

Kitchen Fitness ReviewKitchenChecks
review waits for the kitchen manager
Approval conditions

Kitchen Manager: Approve KitchenChecks, KitchenDispositions and protected LotDateEvents independently of producer/receiver, inspector, criteria/preparer/material editors

Kitchen Manager: Manage BOMs, BOMLines, ProductionRoutings, RoutingOperations, WorkOrders, KitchenCheckPlans, KitchenCheckCriteria and KitchenDispositions drafts

PendingReview
  • KC-88065 KCP-11154
  • KC-61110 KCP-25891
  • KC-69632 KCP-32008
  • KC-47858 KCP-80947
  • KC-21260 KCP-10555
KC-88065
Plan
KCP-11154
Product
PRD-8799
Portion
LP-18466
WorkOrder
WO-98970
Inspector
BP

Review waits for the kitchen manager.

Kitchen & food service →
Kitchen Production ScheduleWorkOrders
StatusReleasedInProgressPartiallyCompletedCompletedPendingClose
05 Sep06 Oct PRP-4515 WO-89076, 23 Sep to 02 Oct, Released PRP-9069 WO-40143, 13 Sep to 19 Sep, InProgress PRP-1442 WO-77444, 17 Sep to 22 Sep, PartiallyCompleted PRP-4832 WO-99413, 05 Sep to 09 Sep, Completed PRP-2652 WO-42982, 17 Sep to 26 Sep, PendingClose PRP-6003 WO-54494, 29 Sep to 06 Oct, Released WO-89076WO-40143WO-77444WO-99413WO-42982WO-54494 today · 17 Sep
  • PRP-4515: WO-89076, 23 Sep to 02 Oct, Released
  • PRP-9069: WO-40143, 13 Sep to 19 Sep, InProgress
  • PRP-1442: WO-77444, 17 Sep to 22 Sep, PartiallyCompleted
  • PRP-4832: WO-99413, 05 Sep to 09 Sep, Completed
  • PRP-2652: WO-42982, 17 Sep to 26 Sep, PendingClose
  • PRP-6003: WO-54494, 29 Sep to 06 Oct, Released
Kitchen & food service →
Purchase Approval QueuePurchaseOrders
Approval conditions
Approval conditions

Finance Manager: Approve CreditReviews exceptions, above-limit PurchaseOrders, Bills exceptions, PaymentRuns/Payments release, every Refunds and FinanceCorrections

Purchasing Manager: Approve Requisitions and PurchaseOrders independently within finite current entity/currency limits, requesting Finance Manager otherwise

Purchasing Manager: Manage Suppliers, Requisitions, PurchaseOrders and lines

Submitted
  • PO-52739 PRP-1395 50
  • PO-86562 PRP-5833 390
  • PO-24215 PRP-7006 320
  • PO-81512 PRP-4233 580
  • PO-50241 PRP-1222 700
PO-52739
Property
PRP-1395
Supplier
VND-038
CurrentTotal
90
ApprovalBasis
50
Currency
CRR-5742

Approval conditions.

Purchasing & suppliers →

Typical roles

Roles and permissions
Property Manager

Independently controls property operating exceptions and local commercial commitments.

Permissions
  • Approve SalesOrders and Quotes exceptions independently of creators, acceptance recorders where material and all material editors
  • Approve PMSRequests protected changes and RoomRestrictions releases through exact PropertyRequest/RoomRestrictionRelease decisions
  • Approve Properties, property PMS operational mappings, department policy, Accounts and commercial prices through MasterChanges
Sales Orders Awaiting ApprovalSalesOrders
Submitted
  • SO-67372 PRP-2729
  • SO-60676 PRP-1769
  • SO-77869 PRP-1183
  • SO-67634 PRP-8170
  • SO-72033 PRP-5657
SO-67372
Property
PRP-2729
Account
ACC-150
ShipmentMode
Carrier
NetTotal
740
CreditReview
CR-84855

Approval waits for the property manager.

Front Desk Coordinator

Coordinates actual PMS requests, protected guest references and separately billed goods.

Permissions
  • Manage GuestReferences, PMSRequests, Accounts, ContactPersons, Quotes and SalesOrders drafts within current property/customer scope
  • Record actual source booking/arrival/outcome evidence and commercial customer acceptance
  • Prepare housekeeping-trigger and discrepancy evidence
Booking Request ReviewPMSRequests
StatusPendingApprovalUncertainConflict
PendingApproval
PMS-91804PRP-4632
PMS-41789PRP-9836
Uncertain
PMS-76693PRP-4954
PMS-43551PRP-5278
Conflict
PMS-34796PRP-6855
PMS-25663PRP-2807
Housekeeping Supervisor

Plans real service obligations and independently inspects room readiness.

Permissions
  • Manage HousekeepingPlans and HousekeepingTasks within current property/source scope
  • Approve HousekeepingPlans through independently reviewed MasterChanges
  • Accept HousekeepingInspections through RoomReadiness after actual checks, independently of actual cleaners and task preparers/material editors
My Housekeeping WorkHousekeepingTasks
YouStatusAssignedInProgressMissedDeclinedBlocked
30 Sep RMS-8994 HT-90936, 23 Sep to 30 Sep, Assigned RMS-3044 HT-10577, 16 Sep to 21 Sep, InProgress RMS-4200 HT-77911, 16 Sep to 23 Sep, Missed RMS-1972 HT-85485, 16 Sep to 23 Sep, Declined RMS-3625 HT-13461, 17 Sep to 25 Sep, Blocked RMS-9114 HT-24062, 24 Sep to 30 Sep, Assigned HT-90936HT-10577HT-77911HT-85485HT-13461HT-24062 today · 17 Sep
  • RMS-8994: HT-90936, 23 Sep to 30 Sep, Assigned
  • RMS-3044: HT-10577, 16 Sep to 21 Sep, InProgress
  • RMS-4200: HT-77911, 16 Sep to 23 Sep, Missed
  • RMS-1972: HT-85485, 16 Sep to 23 Sep, Declined
  • RMS-3625: HT-13461, 17 Sep to 25 Sep, Blocked
  • RMS-9114: HT-24062, 24 Sep to 30 Sep, Assigned
Purchasing Manager

Prepares supplier commitments and controls independently approved purchasing limits.

Permissions
  • Manage Suppliers, Requisitions, PurchaseOrders and lines
  • Approve Suppliers commercial activation independently through MasterChanges, with separate Kitchen Manager food requirements and Finance Manager bank/financial controls
  • Approve Requisitions and PurchaseOrders independently within finite current entity/currency limits, requesting Finance Manager otherwise
Purchase Approval QueuePurchaseOrders
Submitted
  • PO-52739 PRP-1395 50
  • PO-86562 PRP-5833 390
  • PO-24215 PRP-7006 320
  • PO-81512 PRP-4233 580
  • PO-50241 PRP-1222 700
PO-52739
Property
PRP-1395
Supplier
VND-038
CurrentTotal
90
ApprovalBasis
50
Currency
CRR-5742

Approval conditions.

Warehouse Manager

Controls property supply claims, movement, count, return and ready-shipment decisions.

Permissions
  • Manage Warehouses, Locations, StockTransfers, InventoryCounts and InventoryReservations within approved demand and current portion/date/fitness constraints
  • Approve StockTransfers, Shipments, Returns, ReturnDispositions, DepartmentUses and count StockEvents independently of relevant preparers/material editors/performers/counters
  • Approve operational stock release only after every required independent Kitchen Manager fitness/date decision permits the same scope
Receipt Acceptance ReviewReceiptAcceptances
StatusPreparedPendingReviewConfirmed
Prepared
RA-41142GRL-26576630 base quantity
RA-18373GRL-80320490 base quantity
PendingReview
RA-64237GRL-65691290 base quantity
RA-65782GRL-89002220 base quantity
Confirmed
RA-58709GRL-44860740 base quantity
RA-16472GRL-86772410 base quantity
Accountant

Prepares source-reconciled local finance and executes approved effects.

Permissions
  • Manage draft Invoices, Bills, BillMatches, CashReceipts, CashApplications, CreditApplications, PaymentRuns, Payments, PaymentAllocations, Refunds and FinanceCorrections for the local route
  • Record verified actual bank/cash and execute routine eligible local receipt/application under policy
  • Manage PMSFolios and PMSLedgerEntries verified imports, PMSFinancialBatches, PMSFinancialComponents, PMSBalanceSources, PMSBalanceAllocations, PMSTenderSettlements, PMSTenderAllocations and PMSReconciliations drafts
PMS Bridge ApprovalPMSFinancialBatches
StatusPendingApprovalHeld
PendingApproval
PB-94257AP-130
PB-70288AP-120
PB-32240AP-120
Held
PB-74251AP-140
PB-68095AP-110
PB-29722AP-110
Finance Manager

Independently controls money, source mappings, valuation and local period close.

Permissions
  • Approve Invoices and every credit revision independently of preparers/material editors
  • Approve CreditReviews exceptions, above-limit PurchaseOrders, Bills exceptions, PaymentRuns/Payments release, every Refunds and FinanceCorrections
  • Approve PMSFinancialBatches, PMSTenderSettlements and PMSReconciliations independently for exact finite source groups, mappings, claims, bank evidence, currency/current carrying and period
Invoices Awaiting ApprovalInvoices
PendingApproval
  • INV-85498 PRP-1215
  • INV-35283 PRP-5472
  • INV-41375 PRP-9144
  • INV-26552 PRP-4801
  • INV-14418 PRP-5392
INV-85498
Property
PRP-1215
Account
ACC-110
DocumentType
Invoice
NetAmount
290
TaxAmount
840

Approval waits for the finance manager.

Modules

  • Room Readiness BoardActive
    Room CodePropertyRoom TypePMSOccupancy
    Occupied

    Reporting

    See property work, supply and financial balances with their source context.

  • Invoices Awaiting ApprovalPendingApproval
    Invoice NumberPropertyAccountDocument Type
    Credit Note

    Finance

    Reconcile local business and PMS financial activity in each company’s books.

  • Shelf Life ReviewPendingReview
    Portion NumberLotStatusCurrent Stock Quantity
    Held

    Inventory & property supply

    Follow stock from the storeroom to the department and its actual use.

  • Sales Orders Awaiting ApprovalSubmitted
    Order NumberPropertyAccountShipment Mode
    Customer Handover

    Sales & billing

    Manage local goods sales and keep PMS guest billing aligned with the books.

  • Purchase Approval QueueSubmitted
    Purchase Order NumberPropertySupplierCurrent Total

    Purchasing & suppliers

    Follow property purchases from the requirement to confirmed supplier payment.

  • Booking Request ReviewPendingApproval
    Request NumberPropertyKindReservation
    Amend Reservation

    Bookings & front desk

    Prepare for arrivals and follow booking changes with your PMS.

  • My Housekeeping WorkAssigned
    Task NumberRoomKindService Date
    Stayover

    Housekeeping & room readiness

    Plan cleaning, inspect completed work and keep room readiness clear.

  • Kitchen Production ScheduleReleased
    Work Order NumberPropertyBatch NumberOutput Product

    Kitchen & food service

    Follow actual preparation, food use and cost through the hotel kitchen.

Relevant reports

Reports

Local Financial Statements

Produce company GL, trial balance, income statement and balance-sheet views from posted JournalEntries/JournalLines at an explicit period/currency cutoff with permitted property/department dimensions, reconciling stock/transit/WIP, local AR/AP/GRNI, bank/cash/tax/FX and the separate PMS guest/deposit/corporate/tender control balances to their source reports; include each opening, physical use/output/title, approved local document, PMS bridge, clearing settlement and signed correction exactly once, exclude nonposting source mirrors and active claims from posted totals while showing unresolved close obligations separately, and do not imply consolidated books, cross-company netting or a universal lodging-tax return.

PMS Bridge ApprovalPMSFinancialBatches
StatusPendingApprovalHeld
PendingApproval
PB-94257AP-130
PB-70288AP-120
PB-32240AP-120
Held
PB-74251AP-140
PB-68095AP-110
PB-29722AP-110

Goods Order and Billing Position

Follow each approved local SalesOrders/SalesOrderLines revision and conserved SalesAllocations through current claims, actual ShipmentLines/DeliveryConfirmations, Invoices/InvoiceLines and source-bound return/credit history; preserve the Property Manager order and Finance Manager invoice decisions, distinguish picked/ready quantity from actual title/handover and eligible unbilled scope, allocate accepted net/tax and final remainder once across partial outcomes, retain delivered/returned/lost history without reopening original entitlement, and exclude PMS-owned guest/corporate ledger components so the report cannot manufacture a local receivable or duplicate revenue from a mirrored folio.

Sales Orders Awaiting ApprovalSalesOrders
Submitted
  • SO-67372 PRP-2729
  • SO-60676 PRP-1769
  • SO-77869 PRP-1183
  • SO-67634 PRP-8170
  • SO-72033 PRP-5657
SO-67372
Property
PRP-2729
Account
ACC-150
ShipmentMode
Carrier
NetTotal
740
CreditReview
CR-84855

Approval waits for the property manager.

Receivables and Payables Aging

At an explicit legal-company posting cutoff, age only posted local Invoices and Bills from their actual due dates and remaining commercial/current-carrying basis after eligible CashApplications, PaymentAllocations, CreditApplications, Refunds and FinanceCorrections, showing unapplied or prepaid amounts and reservations separately from settled scope, preserving original source, currency, prior unrealized FX and final partial remainder; keep distinct local control balances reconciled to the local GL, and present PMS-owned guest/deposit/corporate/tender balances only through the separate PMS Ledger Reconciliation report rather than inventing local invoices or adding external folios to local AR.

Tender Settlement ReviewPMSTenderSettlements
StatusObservedPendingApprovalUncertainHeld
Observed
PS-70830PRP-1214
PS-78156PRP-3786
PendingApproval
PS-20317PRP-9079
PS-85685PRP-3217
Uncertain
PS-24432PRP-1826
Held
PS-90406PRP-7953

Common questions

All questions
Can front desk request booking changes?

The configured workflow can prepare supported requests under your property policy. Protected changes need the relevant independent approval. A request or acknowledgment remains distinct from the verified PMS outcome that confirms the external state.

Related question
When is a room ready for a guest?

Local readiness follows actual cleaning and the required independent inspection, with current restrictions considered. Occupancy and PMS availability remain separate. A new fault or conflicting source update can require renewed review before staff rely on the local readiness result.

Related question
What kitchen work is included?

The specification covers reviewed recipes, actual preparation and selected packing or replenishment. It follows ingredient use, completed output and relevant food dates, with separate handling of losses and work still in progress. Implementation defines the products and operating checks that will be enabled.

Related question
Does moving supplies to a department count as use?

A transfer changes custody while retaining the company’s stock. Actual consumption has its own source quantity and cost effect. Unused returns preserve the original history, and a booking, room charge or requisition alone does not prove that goods were consumed.

Related question
Will PMS charges create another guest invoice?

PMS-originated charges use the selected accounting bridge into the company books. They do not create another local sales invoice or cash receipt. Separately sold goods use their own approved local billing route, with controls preventing the same sale from entering both paths.

Related question
Is a payment reported by the PMS settled cash?

The payment report and actual settlement evidence have distinct roles. The reviewed mapping identifies the relevant clearing balance, and confirmed bank or cash evidence settles that source once. Unknown outcomes remain unresolved rather than being treated as received money.

Related question
Can we use this across several properties?

The model supports separate property responsibilities within the selected company structure. Each legal company retains its ownership and books. Shared visibility does not automatically consolidate accounts, transfer stock between companies or authorize cross-company offsets.

Related question
Which integrations are already available?

This site describes an authored specification. PMS, bank and operational connections must be configured and verified for your selected systems during implementation. No named vendor connector or installed sensor is promised by the website.

Related question
How is historical data brought forward?

Implementation reconciles one company opening ledger with nonposting source detail at an agreed cutoff. Existing bookings, charges, stock and production history retain their identities and consumed scope, so importing previous work cannot execute it again.

Related question

Other industries

  • Industry

    Independent hotels

    Keep daily hotel work connected to the business.

  • Industry

    Boutique hotels

    Coordinate attentive service with dependable property operations.

  • This page

    Hotel groups

    See property work clearly while keeping company accounts separate.

  • Industry

    Extended-stay hotels

    Coordinate longer stays with current room and service information.

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