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  1. Hospitality ERP
  2. Process
  3. Order to cash
Process · Order to cash

Order to cash

Follow a local goods sale from the customer’s offer through actual handover and payment. The billing route is established before effects occur, so a sale owned by local ERP billing is not also created from a guest folio charge.

Step by step

  1. Quote Front Desk Coordinator

    Front Desk Coordinator prepares the account, items, quantities, terms and current price basis. Product units, currency and tax treatment remain explicit. Customer agreement and the quote’s revision are retained for the order reviewer, including any changes to promised quantities or delivery arrangements.

    • Current customer offer
    • Updates Quotes, Quote lines, Accounts, Price list entries
  2. Sales order Property Manager

    Independent Property Manager approves the exact order revision, excluding its preparer and material editors. Current commercial authority, required credit review and finite exceptions must be satisfied. The accepted scope freezes the local billing route and allocates quantities and net amounts that later fulfillment can consume.

    • Independently accepted local goods order
    • Updates Sales orders, Sales order lines, Sales allocations, Credit reviews, Approval decisions
    ApprovalA person approves before the work moves on.
  3. Pick and ship Warehouse Operator

    Warehouse Operator picks eligible approved stock and records verified actual handover after Warehouse Manager’s required readiness authorization. Actual customer handover or carrier dispatch issues the exact quantity and carrying value once. Partial shipments preserve the remainder; delivery confirmation retains acceptance history without another stock issue. Only remaining scope confirmed eligible after reconciliation supports a further attempt.

    • Actual handover and stock cost once
    • Updates Pick tasks, Inventory reservations, Shipments, Shipment lines, Stock events, Delivery confirmations
  4. Invoice Finance Manager

    Independent Finance Manager approves the current invoice against actual title-transferred, unreturned and unbilled source. Net amount, tax and adjustments follow the accepted allocation and reviewed posting basis. Posting creates the receivable and appropriate revenue/tax effect without repeating shipment cost. A PMS folio mirror never creates a second local invoice for that source.

    • Approved local receivable and revenue/tax
    • Updates Invoices, Invoice lines, Sales allocations, Approval decisions, Journal entries
    ApprovalA person approves before the work moves on.
  5. Cash applied Accountant

    Accountant records confirmed local receipt evidence and allocates eligible cash to remaining invoice debt. Payment and document currencies reconcile through their recorded rates and current carrying. Discounts, write-offs, credits and refunds follow their required Finance Manager decisions. Unapplied cash stays available only within its proper account and currency scope; another PMS tender import cannot recreate it.

    • Confirmed local cash allocated once
    • Updates Cash receipts, Cash applications, Credit applications, Bank statement lines, Journal entries

Checks built in

What Hospitality ERP enforces at each step.

  • A room reservation, guest stay or imported folio charge follows PMS ownership; this local goods path does not duplicate its billing or cash.
  • Picks and reservations remain distinct from actual handover, and uncertain delivery outcomes remain blocked for reconciliation.
  • Customer returns trace original issue and disposition. Physical return, credit and replacement authorization remain separate decisions.
  • Credits first settle remaining eligible original-invoice debt; surplus becomes bounded available credit rather than a negative invoice balance.
  • Returned payments preserve settlement history and reopen only the remaining valid debt; refunds require their own approved actual settlement.
Front Desk Coordinator
Prepares quotes and orders.
Property Manager
Independently approves local order acceptance.
Warehouse Operator
Records physical fulfillment, with Warehouse Manager approving required readiness and stock exceptions.
Accountant
Prepares finance and applies confirmed cash.
Finance Manager
Independently approves invoices, credits and required payment exceptions. Sales & billing explains local goods sales alongside the separately owned PMS folio route.

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