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  1. Hospitality ERP
  2. Roles and permissions
Reference

Who can do what in Hospitality ERP

Give each team the access and decisions its work requires.

Who can do what

Permissions by role
RoleBookings & front deskHousekeeping & room readinessKitchen & food servicePurchasing & suppliersInventory & property supplySales & billingFinanceReporting
Admin———————Edit
Front Desk CoordinatorEdit———EditEdit——
Property ManagerApproveApprove———Approve—Approve
Housekeeping AttendantViewEdit——Edit———
Housekeeping SupervisorApproveApprove—————Approve
Kitchen Operator——Edit—————
Kitchen Manager——Approve————Approve
Purchasing Manager———ApproveEdit—ApproveApprove
Warehouse Operator——EditApproveEditEdit——
Warehouse Manager————ApproveApprove——
Accountant———Edit——Edit—
Finance Manager——ApproveApprove—ApproveApproveApprove

Each role in detail

Admin

Maintains technical access, configured source connections and draft mappings within approved company/property scope.

Can

  • Manage Users, PMS connections, PMS mappings, master changes, hospitality policies, integration events, integration deliveries and migration batches drafts
  • Apply exact independently approved configuration
  • View masked interface status and reconciliation

Can't

  • Grant itself business authority, replace actual human reviewers or expose guest/card/passport payloads through technical logs

Front Desk Coordinator

Coordinates actual PMS requests, protected guest references and separately billed goods.

Can

  • Manage guest references, PMS requests, Accounts, contact persons, Quotes and sales orders drafts within current property/customer scope
  • Record actual source booking/arrival/outcome evidence and commercial customer acceptance
  • Prepare housekeeping-trigger and discrepancy evidence
  • Send exact approved readiness updates and permitted routine requests to the configured PMS, retaining actual outcomes
  • Prepare goods return requests

Can't

  • Confirm external occupancy from an acknowledgment, release a room block or approve its own protected request/order/invoice

Starts on: Booking Request Review

Property Manager

Independently controls property operating exceptions and local commercial commitments.

Can

  • Request additional Finance Manager monetary exception approval

Reviews and approves

  • Approve sales orders and Quotes exceptions independently of creators, acceptance recorders where material and all material editors
  • Approve PMS requests protected changes and room restrictions releases through exact property request/room restriction release decisions
  • Approve Properties, property PMS operational mappings, department policy, Accounts and commercial prices through master changes
  • Review room discrepancies and authorize their exact evidenced resolution

Can't

  • Override actual PMS occupancy, issue a financial bridge approval or substitute for independent room/kitchen inspection

Starts on: Sales Orders Awaiting Approval

Housekeeping Attendant

Performs assigned authorized room work and records actual observations.

Can

  • View assigned housekeeping tasks and purpose-limited Rooms service/access instructions
  • Record actual permitted work, declined/missed service, observations, actual department uses evidence and room discrepancies
  • Place an immediate restrictive room restrictions observation within policy

Can't

  • Inspect its own cleaning, view full guest/folio/financial records, enter contrary to current access instructions, infer supply consumption from task status or change PMS occupancy

Starts on: My Housekeeping Work

Housekeeping Supervisor

Plans real service obligations and independently inspects room readiness.

Can

  • Manage housekeeping plans and housekeeping tasks within current property/source scope
  • Record and sign its own inspection packet only when independent of those task/cleaning contributors
  • Another actual supervisor is required where task duties overlap

Reviews and approves

  • Approve housekeeping plans through independently reviewed master changes
  • Accept housekeeping inspections through room readiness after actual checks, independently of actual cleaners and task preparers/material editors
  • Review room discrepancies and current overlapping restrictions

Can't

  • Approve readiness for its own cleaning/task preparation, release a protected maintenance block or claim that local inspection makes a room available in the PMS

Starts on: My Housekeeping Work

Kitchen Operator

Performs assigned released preparation and actual food service, and records required factual checks.

Can

  • View frozen assigned BOMs/routing/safe-use instructions
  • Execute exact authorized ingredient staging, material issue and eligible unused return
  • Prepare production entries and batch material allocations with actual actor/time/portion evidence
  • Record kitchen checks and kitchen check results independently of the producer/receiver whose work is inspected
  • Record factual lot date events and immediate restrictive kitchen holds
  • Execute actual food department uses after independent Warehouse Manager exact authorization and required current Kitchen Manager fitness

Can't

  • Accept its own production/check evidence, approve recipes/fitness, post terminal output/arbitrary WIP or close work

Starts on: Kitchen Production Schedule

Kitchen Manager

Independently controls recipes, accepted work, terminal output and bounded kitchen fitness.

Can

  • Manage BOMs, BOM lines, production routings, routing operations, work orders, kitchen check plans, kitchen check criteria and kitchen dispositions drafts
  • Execute fully approved terminal output, including valued Held output, after required Finance Manager nonzero variance approval
  • Apply exact approved fitness/hold decisions without another stock/value posting
  • Another actual Kitchen Manager is required where duties overlap

Reviews and approves

  • Approve technical/safe-use/check/shelf-life masters independently through master changes
  • Approve work orders release with frozen recipe/material/cost prerequisites
  • Accept production entries, batch material allocations, batch reconciliations and production completions independently of relevant actual producer, recorder, preparer and material editors
  • Approve kitchen checks, kitchen dispositions and protected lot date events independently of producer/receiver, inspector, criteria/preparer/material editors
  • Approve work orders quantity close independently with additional Finance Manager residual approval when required

Can't

  • Self-approve or use fitness to bypass finance

Starts on: Kitchen Production Schedule

Purchasing Manager

Prepares supplier commitments and controls independently approved purchasing limits.

Can

  • Manage Suppliers, Requisitions, purchase orders and lines
  • Prepare supplier return, commitment-amendment and bill evidence

Reviews and approves

  • Approve Suppliers commercial activation independently through master changes, with separate Kitchen Manager food requirements and Finance Manager bank/financial controls
  • Approve Requisitions and purchase orders independently within finite current entity/currency limits, requesting Finance Manager otherwise

Can't

  • Confirm its own procurement receipt, approve its own commitment or change protected beneficiary/payment authority

Starts on: Purchase Approval Queue

Warehouse Operator

Records actual property-stock receipt, movement, independent receipt acceptance and goods handover.

Can

  • Prepare goods receipts and goods receipt lines
  • Execute exact approved lot portions segregation, transfers, picks, packing, customer handover/carrier dispatch and return custody
  • Record delivery confirmations, blind counts and factual lot date events
  • Place immediate restrictive kitchen holds for actual adverse scope
  • Record actual nonfood department uses with the real consumer identity and execute approved stock effects and physical disposition within Warehouse Manager and required Finance Manager authority
  • Actual receipt recorder may confirm its factual acceptance when independent of purchasing
  • cost and food fitness remain separate reviewers

Reviews and approves

  • Accept receipt acceptances independently of buyer/PO preparer/commercial approver after actual quantity/condition and protected cost review

Can't

  • Release food fitness, approve its own count/return decision, edit costs or approve orders/invoices/refunds

Starts on: Receipt Acceptance Review

Warehouse Manager

Controls property supply claims, movement, count, return and ready-shipment decisions.

Can

  • Manage Warehouses, Locations, stock transfers, inventory counts and inventory reservations within approved demand and current portion/date/fitness constraints
  • Request Finance Manager protected cost/loss decisions

Reviews and approves

  • Approve stock transfers, Shipments, Returns, return dispositions, department uses and count stock events independently of relevant preparers/material editors/performers/counters
  • Approve operational stock release only after every required independent Kitchen Manager fitness/date decision permits the same scope
  • Review receipt readiness and exact segregation

Can't

  • Manufacture a sales approval for production/department demand or override kitchen holds, source ownership and financial closure

Starts on: Receipt Acceptance Review

Accountant

Prepares source-reconciled local finance and executes approved effects.

Can

  • Manage draft Invoices, Bills, bill matches, cash receipts, cash applications, credit applications, payment runs, Payments, payment allocations, Refunds and finance corrections for the local route
  • Record verified actual bank/cash and execute routine eligible local receipt/application under policy
  • Manage PMS folios and PMS ledger entries verified imports, PMS financial batches, PMS financial components, PMS balance sources, PMS balance allocations, PMS tender settlements, PMS tender allocations and PMS reconciliations drafts
  • Execute exact Finance Manager-approved PMS bridge and actual settlement packets
  • Prepare journal entries, revaluation runs and close tasks

Can't

  • Create local invoices/receipts/refunds from PMS guest events, approve its own monetary effects or release uncertain claims as failed

Starts on: Receipt Acceptance Review

Finance Manager

Independently controls money, source mappings, valuation and local period close.

Reviews and approves

  • Approve Invoices and every credit revision independently of preparers/material editors
  • Approve credit reviews exceptions, above-limit purchase orders, Bills exceptions, payment runs/Payments release, every Refunds and finance corrections
  • Approve PMS financial batches, PMS tender settlements and PMS reconciliations independently for exact finite source groups, mappings, claims, bank evidence, currency/current carrying and period
  • Approve monetary PMS requests exceptions without claiming external execution
  • Approve standard costs, posting profiles, tax codes, exchange rates, bank accounts, protected supplier banks and PMS financial policies through master changes
  • Approve production completions nonzero variance, additional work orders residual close, protected stock value/loss, journal entries/cash transfers, revaluation runs, accounting periods close/reopen and migration batches

Can't

  • Substitute a second account of the same person for independence or replace actual PMS/physical evidence

Starts on: Purchase Approval Queue

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