Order to cash
Quote, sales order, promise date, reservation, pick and ship, invoice and cash, connected to the plan so the date you promise is one the plant agreed to.
6 stages · 1 approval
Roles and responsibilities
Process steps
Follow the process from start to finish. Select a step to see who acts and what changes.
Quote
Item, quantity, price from the price list or a configured quote, requested date. Quotes convert to orders without re-keying.
Approval required
Order and promise
Production Planner checks the requested date against available stock and MasterSchedule. A date that needs a schedule change remains an exception until the planner agrees to it.
Reserve and plan
Approved lines reserve stock or become demand for MRP. The customer can be told which work order is making their goods.
Pick and ship
The warehouse picks against the reservation, packs, and ships with the carrier reference. Lots and serials shipped are recorded on the delivery.
Invoice
Shipment triggers the customer invoice at the order price. Partial shipments invoice partially.
Cash
Accountant applies CashReceipts to CustomerInvoices. The invoice retains its due date and outstanding amount for follow-up.
Approvals and controls
1 approval required in this process
-
Order and promise
Production Planner signs for exceptions · reserve and plan waits
SalesOrders, SalesOrderLines
Why it is connected to planning
A sales system that does not see the plan promises dates it cannot keep. Here the order line reads the same master schedule and stock position the planner uses, so the promise is a fact, and a changed order changes the demand the next MRP run sees.
Records and postings
| Stage | Records | Dr | Cr |
|---|---|---|---|
| 1 Quote | QuotesQuoteLines | none | none |
| 2 Order and promise | SalesOrdersSalesOrderLines | none | none |
| 3 Reserve and plan | ReservationsPlannedOrders | none | none |
| 4 Pick and ship | DeliveriesStockMovementsLots | Cost of goods sold |
finished inventory |
| 5 Invoice | CustomerInvoices | Accounts receivable |
revenue |
| 6 Cash | CashReceipts | Bank |
accounts receivable |
Quality Inspector dispositions (Accept, Reject, Rework, ReturnToVendor). Accept → StockMovement posts a Receipt into the destination Warehouse and auto-posts a JE (Inventory Dr / GR-IR Cr). Reject moves to Quarantine warehouse.Receiving & Incoming QC
Process reports
All reportsMRP Exception Report
Components short to cover demand, grouped by lead-time bucket and buyer.
Run by an agent
Agent support
The configured workflows must prevent an agent from approving its own drafts, authorising payments or releasing a quality hold. Approver signs the purchase and payment decisions; Quality Inspector signs quality release. Rehearsal must verify the audit record and refusal of unauthorised actions before the agent is allowed to write.
# Example after configuration
$ curl -fsSL https://www.erp.ai/skill.md | paste into your agent
› order to cash · quote on Quotes, QuoteLines
✓ Item, quantity, price from the price list or a configured quote, requested date.
› order to cash · order and promise on SalesOrders, SalesOrderLines
⏸ approval for exceptions · waiting for the production planner
# 4 more stages after approval: reserve and plan, pick and ship, invoice, cash
Other processes
5 morePlan to produce
From a demand line to finished goods in stock: MRP, release, dispatch, execution and completion, with the gates where a person decides.
6 stages · 2 approvals
Procure to pay
Requisition, approval, purchase order, receipt, inspection, three-way match and payment authorisation, with segregation of duties built in.
6 stages · 2 approvals
Quality hold to release
How a failed inspection is contained, investigated and closed, and how a held lot gets back into use or out of the building.
6 stages · 3 approvals
Engineering change
Changing an item, a bill or a routing without breaking the jobs already on the floor or the stock already on the shelf.
6 stages · 1 approval
Period close
Closing a manufacturing period: open labour, work orders, inventory reconciliation, accruals, variances and the lock.
6 stages · 2 approvals