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ERP.AI ERP for Retail

ERP for Retail

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Modules

Stores & POSConnect POS source activity, customer orders and the cash behind every store close. Products & loyaltyConnect approved product prices with traceable customer reward balances. Inventory & fulfillmentKnow what is available and get the right goods to each customer. PurchasingKeep merchandise and materials arriving against the right supplier commitments.
Production & kittingPrepare stocked kits and repacked goods with traceable materials and costs. Payments & refundsFollow customer collections, processor payouts and refunds through to reconciled balances. FinanceConnect retail activity, supplier obligations and production costs to each company's books. ReportingSee sales, stock and financial results with their supporting detail.

ERP for Retail

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Processes

Order to cashCarry the accepted order through shipment, invoice approval and cash application. Collect and reconcileConnect actual collections, invoice applications and processor payouts without counting the money twice. Procure to payPurchase needed supply, accept the goods received and settle the right supplier balance.
Close a store shiftReconcile register cash with actual source activity and an independently reviewed close. Return and refundConnect returned goods, customer credit and the actual refund without losing the original purchase. Manage customer rewardsKeep earning, redemption, returns and expiry tied to the original customer purchase.

ERP for Retail

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Industries

Specialty retailKeep customer orders, store stock and online sales connected. Home & lifestyleCoordinate product ranges, location stock and customer delivery commitments.
Apparel & accessoriesKeep variant stock, channel orders and returns clear throughout the sale. Consumer electronicsFollow product identity, customer handover and financial results across channels.

ERP for Retail

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Build with Proto

Reference

Roles and permissionsGive sales, fulfillment, production and finance clear responsibilities. Reports and insightsUnderstand sales, stock, payment reconciliation and financial performance across your retail business. Data modelExplore the records connecting retail orders, stock and financial results.
IntegrationsConnect sales sources, stock and payment providers with clear transaction ownership. ImplementationPlan a rollout around orders, stock and the money behind each sale. AI assistants and APIHelp teams prepare work and understand retail exceptions.

ERP for Retail

Start now
Pricing Frequently asked questions Get started
Build with Proto
All systems
Modules
Stores & POSConnect POS source activity, customer orders and the cash behind every store close.Products & loyaltyConnect approved product prices with traceable customer reward balances.Inventory & fulfillmentKnow what is available and get the right goods to each customer.PurchasingKeep merchandise and materials arriving against the right supplier commitments.Production & kittingPrepare stocked kits and repacked goods with traceable materials and costs.Payments & refundsFollow customer collections, processor payouts and refunds through to reconciled balances.FinanceConnect retail activity, supplier obligations and production costs to each company's books.ReportingSee sales, stock and financial results with their supporting detail.
Processes
Order to cashCarry the accepted order through shipment, invoice approval and cash application.Collect and reconcileConnect actual collections, invoice applications and processor payouts without counting the money twice.Procure to payPurchase needed supply, accept the goods received and settle the right supplier balance.Close a store shiftReconcile register cash with actual source activity and an independently reviewed close.Return and refundConnect returned goods, customer credit and the actual refund without losing the original purchase.Manage customer rewardsKeep earning, redemption, returns and expiry tied to the original customer purchase.
Industries
Specialty retailKeep customer orders, store stock and online sales connected.Home & lifestyleCoordinate product ranges, location stock and customer delivery commitments.Apparel & accessoriesKeep variant stock, channel orders and returns clear throughout the sale.Consumer electronicsFollow product identity, customer handover and financial results across channels.
Reference
Roles and permissionsGive sales, fulfillment, production and finance clear responsibilities.Reports and insightsUnderstand sales, stock, payment reconciliation and financial performance across your retail business.Data modelExplore the records connecting retail orders, stock and financial results.IntegrationsConnect sales sources, stock and payment providers with clear transaction ownership.ImplementationPlan a rollout around orders, stock and the money behind each sale.AI assistants and APIHelp teams prepare work and understand retail exceptions.
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ERP for Retail

Bring your stores, stock and customer rewards together.

Connect POS sales, store cash, loyalty, inventory and financial reporting.

Start now Download agent
Explore
  • Modules
  • Processes
  • Industries
  • Reference
Store Shifts Awaiting ClosePOSShifts
The register close waits for the finance manager
Stores & POSProducts & loyaltyInventory & fulfillmentPurchasingProduction & kittingPayments & refundsFinanceReporting
PendingReview
Shift NumberRegisterStart DateEnd DateCurrencyVariance
PSS-74867PSR-486108 Sep11 SepCRR-4987230
PSS-84462PSR-357812 Sep19 SepCRR-9342660
PSS-71845PSR-672909 Sep11 SepCRR-1693370
PSS-32537PSR-708005 Sep11 SepCRR-3169630
PSS-49930PSR-549916 Sep18 SepCRR-4092220
PSS-89597PSR-968812 Sep16 SepCRR-8139260
Stores & POS →

Illustrative records derived from the system specification.

Explore the specification

Built for the way your stores work

Retail owners, store managers and finance teams coordinating POS activity, stock and loyalty across stores.

  • Specialty retail
  • Home & lifestyle
  • Apparel & accessories
  • Consumer electronics
Defined tables
118
Operational views
18
Defined roles
10
Reports
12

Defined in the planned system specification.

What’s inside.

Connect POS sales, store cash, loyalty, inventory and financial reporting.

Stores & POS

Connect POS source activity, customer orders and the cash behind every store close.

Store Shifts Awaiting ClosePendingReview
Shift NumberRegisterStart DateEnd Date

Products & loyalty

Connect approved product prices with traceable customer reward balances.

Loyalty Redemption QueueReserved
Reservation NumberAccountUnitsCurrency

Inventory & fulfillment

Know what is available and get the right goods to each customer.

Inventory & fulfillment
Warehouse CodeNameTimezoneStatus

Purchasing

Keep merchandise and materials arriving against the right supplier commitments.

Purchase Approval QueueSubmitted
Purchase Order NumberSupplierOrder DateCurrent Total

Production & kitting

Prepare stocked kits and repacked goods with traceable materials and costs.

Production SchedulePendingApproval
Work Order NumberOutput ProductWarehousePlanned Quantity

Payments & refunds

Follow customer collections, processor payouts and refunds through to reconciled balances.

Processor ReconciliationObserved
Settlement NumberPayment AccountCurrencySettlement Amount

Finance

Connect retail activity, supplier obligations and production costs to each company's books.

Invoices Awaiting ApprovalPendingApproval
Invoice NumberDocument TypeAccountContext
Credit Note

Reporting

See sales, stock and financial results with their supporting detail.

Period Close Work
Task NumberPeriodKindOwner
AR

See what is happening across your stores

Store Shifts Awaiting ClosePOSShifts
The register close waits for the finance manager
PendingReview
Shift NumberRegisterStart DateEnd DateCurrency
PSS-74867PSR-486108 Sep11 SepCRR-4987
PSS-84462PSR-357812 Sep19 SepCRR-9342
PSS-71845PSR-672909 Sep11 SepCRR-1693
PSS-32537PSR-708005 Sep11 SepCRR-3169
PSS-49930PSR-549916 Sep18 SepCRR-4092
PSS-89597PSR-968812 Sep16 SepCRR-8139
Stores & POS →
Purchase Approval QueuePurchaseOrders
approval waits for the purchasing manager
Approval conditions

Purchasing Manager: Approve another person's requisition/PO within finite entity/currency limits, otherwise request Finance Manager approval

Purchasing Manager: Manage supplier commercial drafts, Requisitions, PurchaseOrders and their lines

Submitted
  • PO-62325 VND-124 690 9 d
  • PO-63183 VND-032 230 11 d
  • PO-47661 VND-217 70 7 d
  • PO-12098 VND-002 950 13 d
  • PO-77409 VND-180 750 11 d
PO-62325
Supplier
VND-124
OrderDate
08 Sep
CurrentTotal
800
ApprovalBasis
690
Status
Submitted

Approval waits for the purchasing manager.

Purchasing →
Sales Orders Awaiting ApprovalSalesOrders
approval waits for the sales manager
Approval conditions

Sales Manager: Approve every SalesOrders revision independently of preparers/material editors

Submitted
  • SO-75791 ACC-120
  • SO-84174 ACC-140
  • SO-96026 ACC-110
  • SO-30260 ACC-150
  • SO-89835 ACC-110
SO-75791
Account
ACC-120
Channel
CHN-3491
FulfillmentMode
StoreHandover
NetTotal
410
CreditReview
CR-88529

Approval waits for the sales manager.

Stores & POS →
Invoices Awaiting ApprovalInvoices
approval waits for the finance manager
Approval conditions

Finance Manager: Approve every invoice and credit revision independently of preparers/material editors

PendingApproval
  • INV-86733 ACC-130
  • INV-35101 ACC-150
  • INV-70945 ACC-140
  • INV-67021 ACC-120
  • INV-70979 ACC-110
INV-86733
DocumentType
Invoice
Account
ACC-130
Context
PC-54922
NetAmount
90
TaxAmount
510

Approval waits for the finance manager.

Finance →
Offers DueQuotes
StatusDraftSentAcceptednext 7 days
Draft
QTS-73124ACC-140
QTS-69926ACC-120
Sent
QTS-12575ACC-140
QTS-40312ACC-120
Accepted
QTS-58886ACC-130
QTS-86872ACC-110
Stores & POS →
My Pick TasksPickTasks
YouStatusAssignedInProgressPartiallyPickedException
Assigned
PT-56599SOL-8146350 picked quantity
PT-58294SOL-2809550 picked quantity
InProgress
PT-10215SOL-2390170 picked quantity
PT-78362SOL-5349390 picked quantity
PartiallyPicked
PT-79317SOL-6447210 picked quantity
Exception
PT-28559SOL-2247310 picked quantity
Inventory & fulfillment →
Fulfillment ReadinessFulfillments
StatusPlannedPickingReadyException
Planned
FLF-47321SO-34271
FLF-82135SO-39677
Picking
FLF-91525SO-41178
FLF-86945SO-18142
Ready
FLF-46593SO-84413
Exception
FLF-29882SO-15957
Inventory & fulfillment →
Receipts Awaiting ReviewGoodsReceipts
StatusArrivedPendingReview
Arrived
GR-40123PO-68876
GR-44701PO-69041
GR-76057PO-42343
PendingReview
GR-13374PO-43632
GR-16858PO-47920
GR-48816PO-14141
Purchasing →
Processor ReconciliationProcessorSettlements
StatusObservedMatchingPendingApprovalUncertainDisputed
Observed
PS-51170PA-140
PS-46812PA-120
Matching
PS-67876PA-120
PendingApproval
PS-80336PA-150
Uncertain
PS-56591PA-120
Disputed
PS-61661PA-150
Payments & refunds →
Loyalty Redemption QueueLoyaltyReservations
StatusReservedSubmittedException
Reserved
LR-52257LA-58055210 units
LR-62955LA-48962320 units
Submitted
LR-82582LA-16488890 units
LR-69319LA-95544860 units
Exception
LR-46449LA-17814830 units
LR-81207LA-66829640 units
Products & loyalty →
Returns Awaiting DispositionReturnDispositions
StatusPreparedPendingApprovalApproved
Prepared
RD-51523RL-37447630 base quantity
RD-51968RL-68864710 base quantity
PendingApproval
RD-58640RL-39327370 base quantity
RD-33989RL-51408480 base quantity
Approved
RD-57976RL-62154270 base quantity
RD-21182RL-51931640 base quantity
Inventory & fulfillment →
Count Review QueueInventoryCounts
StatusPendingReviewApproved
PendingReview
IC-17688WRH-150
IC-34402WRH-150
IC-30453WRH-140
Approved
IC-96364WRH-110
IC-37230WRH-110
IC-49428WRH-150
Inventory & fulfillment →
Warehouse AvailabilityInventoryPositions
StatusActiveBlocked
Available
IP-13194PRD-7946380 on hand
IP-89520PRD-4152750 on hand
Held
IP-77381PRD-4534120 on hand
Picked
IP-78474PRD-340380 on hand
Transit
IP-83135PRD-5645450 on hand
Production. Production is staged but not yet financially issued inventory
IP-20300PRD-4740820 on hand
Inventory & fulfillment →
Channel Order ReviewChannelOrders
StatusReceivedPendingReviewConflictCancellationRequested
Channel Order NumberChannelExternal Order KeyContextCurrency
CO-90132CHN-2553EOK-575PC-31991CRR-5086
CO-76032CHN-2147EOK-177PC-83217CRR-8268
CO-61155CHN-8154EOK-899PC-47017CRR-2947
CO-89773CHN-2797EOK-748PC-95689CRR-1406
CO-21131CHN-3962EOK-884PC-93297CRR-2705
CO-88199CHN-9386EOK-503PC-25025CRR-2644
Stores & POS →
Production ScheduleWorkOrders
StatusPendingApprovalReleasedInProgressPartiallyCompletedPendingClose
Work Order NumberOutput ProductWarehousePlanned QuantityCompleted Quantity
WO-67921PRD-2683WRH-1406030
WO-91039PRD-6459WRH-1404600
WO-28669PRD-3962WRH-14080030
WO-16514PRD-7532WRH-1208070
WO-46700PRD-3108WRH-120650640
WO-45257PRD-3286WRH-13032020
Production & kitting →
Period Close WorkCloseTasks
not Complete
Task NumberPeriodKindOwnerCutoff At
CT-58650AP-110BankHR06 Sep
CT-41106AP-110ARTX21 Sep
CT-51919AP-120APRB24 Sep
CT-45889AP-120InventoryNT12 Sep
CT-81410AP-110TransitGS16 Sep
CT-70140AP-140WIPYB25 Sep
Reporting →
Unapplied Customer CashCashReceipts
unapplied amount > 0 or not Clear
Receipt NumberAccountContextSource KindCurrency
CR-53302ACC-150PC-38877BankCRR-6825
CR-34434ACC-110PC-57478CashCRR-5734
CR-62702ACC-140PC-72896ProcessorCRR-3731
CR-62267ACC-110PC-66939BankCRR-3360
CR-92039ACC-120PC-39705CashCRR-8087
CR-78663ACC-110PC-40227ProcessorCRR-3519
Payments & refunds →
Product Mapping ReviewChannelProducts
Product mapping waits for the sales manager
Draft
Mapping NumberChannelExternal SKUExternal Variant KeyProduct Unit
CP-86680CHN-2142ES-110EVK-243PU-4526
CP-97406CHN-6625ES-341EVK-912PU-4709
CP-18513CHN-9939ES-605EVK-482PU-9887
CP-18657CHN-5898ES-284EVK-455PU-8723
CP-78294CHN-9782ES-629EVK-328PU-2856
CP-49868CHN-8281ES-827EVK-245PU-9090
Products & loyalty →

Connect store sales, stock and customer rewards

Store Cash Closedrill-down

Compare complete register sessions, counted cash, approved differences and unresolved late source activity in each drawer currency.

opens Store Shifts Awaiting Close →
opens
Store Shifts Awaiting ClosePOSShifts
Shift NumberRegisterStart DateEnd DateCurrency
PSS-74867PSR-486108 Sep11 SepCRR-4987
PSS-84462PSR-357812 Sep19 SepCRR-9342
PSS-71845PSR-672909 Sep11 SepCRR-1693
PSS-32537PSR-708005 Sep11 SepCRR-3169
Stores & POS →
opens
PSS-74867POSShifts
  1. Open
  2. PendingReview
  3. Approved
  4. Closed
  5. Exception
ShiftNumber
PSS-74867
PreparedBy
NE
Register
PSR-4861
StartDate
08 Sep
EndDate
11 Sep
Currency
CRR-4987
Variance
230

owner Finance Manager

pendingreview · NE

Go from the big picture to the details behind it. Open any record to see its status, owner and history.

Illustrative records. Connections and approval states follow the authored specification.

Connect every order to its payment

Bring your stores, stock and customer rewards together.

Illustrative previews from the system specification.

Quote Sales order approval Pick andship Invoice approval Cashapplied
Shapes describe the work. Approval steps are human tasks.
  1. 01

    Quote

    Prepare the products, quantities and price agreed with the customer.

    Order to cash
    Offers DueDraft
    Quote NumberAccountChannelValid Until
  2. 02

    Sales order

    Review the accepted order before committing stock and fulfillment.

    An independent Sales Manager confirms the accepted order and its fulfillment terms.

    Order to cash
    Sales Orders Awaiting ApprovalSubmitted
    Order NumberAccountChannelFulfillment Mode
    Pickup
  3. 03

    Pick and ship

    Prepare the goods and track their actual handover or shipment.

    Order to cash
    My Pick TasksAssigned
    Pick NumberOrder LineReservationStatus
    In Progress
  4. 04

    Invoice

    Review eligible quantities and agreed amounts before billing.

    An independent Finance Manager reviews the eligible goods and amounts before billing.

    Order to cash
    Invoices Awaiting ApprovalPendingApproval
    Invoice NumberDocument TypeAccountContext
    Credit Note
  5. 05

    Cash applied

    Match confirmed collections to the right customer balances.

    Order to cash
    Unapplied Customer Cash
    Receipt NumberAccountContextSource Kind
    Cash

Give every store a clear approval path

Decision checkpoints where approval stays with your team.

Sales order

An independent Sales Manager confirms the accepted order and its fulfillment terms.

Order to cash
Sales Orders Awaiting ApprovalSubmitted
Order NumberAccountChannelFulfillment Mode
Pickup

Invoice

An independent Finance Manager reviews the eligible goods and amounts before billing.

Order to cash
Invoices Awaiting ApprovalPendingApproval
Invoice NumberDocument TypeAccountContext
Credit Note

Stay in control as orders grow

Human approval and system automation have different jobs.

Approval required

Sales order

An independent Sales Manager confirms the accepted order and its fulfillment terms.

Approval required

Invoice

An independent Finance Manager reviews the eligible goods and amounts before billing.

System control

Approval chains

System control

Audit trail

Give every team the right tools

Offers DueDraft
Quote NumberAccountChannelValid Until

Sales Associate

Prepares scoped customer offers, store and online orders and customer service requests.

Sales Orders Awaiting ApprovalSubmitted
Order NumberAccountChannelFulfillment Mode
Pickup

Sales Manager

Independently accepts commercial commitments and commercial master changes.

Purchase Approval QueueSubmitted
Purchase Order NumberSupplierOrder DateCurrent Total

Purchasing Manager

Prepares supplier commitments and controls independently reviewed purchasing authority.

Fulfillment ReadinessPlanned
Fulfillment NumberOrderModeStore
Pickup

Fulfillment Operator

Records actual independent receiving, stock handling, fulfillment and returns.

Count Review QueuePendingReview
Count NumberWarehouseOwnerCounter

Warehouse Manager

Controls stock eligibility, readiness, physical returns and count decisions.

Warehouse AvailabilityActive
ProductWarehouseLocationLot

Production Manager

Controls versioned assembly instructions, released jobs, actual work acceptance and quantity closure.

Production SchedulePendingApproval
Work Order NumberOutput ProductWarehousePlanned Quantity

Production Operator

Performs released assembly work and records actual material and operation facts.

Unapplied Customer Cash
Receipt NumberAccountContextSource Kind
Cash

Accountant

Prepares and executes guarded entity finance and payment reconciliation work.

Processor ReconciliationObserved
Settlement NumberPayment AccountCurrencySettlement Amount

Finance Manager

Independently controls monetary authority, valuation, payments and close.

Understand your retail performance

Start with the question. Follow it to the records behind the answer.

Drill-down

Store Cash Close

Compare complete register sessions, counted cash, approved differences and unresolved late source activity in each drawer currency.

View Store Shifts Awaiting Close
Source view · Illustrative records
Store Shifts Awaiting ClosePendingReview
Shift NumberRegisterStart DateEnd Date
Drill-down

Loyalty Activity

Follow earned, redeemed, expired and reversed units by program and member, with active reservations and clawback debt visible.

View Loyalty Redemption Queue
Source view · Illustrative records
Loyalty Redemption QueueReserved
Reservation NumberAccountUnitsCurrency
Drill-down

Sales by Channel and Store

Compare posted net sales and credits by store, channel and product, with booked and fulfilled-unbilled orders shown separately.

View Channel Order Review
Source view · Illustrative records
Channel Order ReviewReceived
Channel Order NumberChannelExternal Order KeyContext
Drill-down

Order Fulfillment

Track original customer promises, actual supplied quantities and the remaining commitment without counting repeated delivery attempts twice.

View My Pick Tasks
Source view · Illustrative records
My Pick TasksAssigned
Pick NumberOrder LineReservationStatus
In Progress
Drill-down

Stock Availability and Valuation

Review owned stock, active reservations and carrying value by location, keeping holds, picked goods and transit distinct.

View Warehouse Availability
Source view · Illustrative records
Warehouse AvailabilityActive
ProductWarehouseLocationLot
Drill-down

Purchase Delivery Performance

Compare supplier promises with accepted quantities and outstanding supply, retaining partial deliveries and the original due date.

View Purchase Approval Queue
Source view · Illustrative records
Purchase Approval QueueSubmitted
Purchase Order NumberSupplierOrder DateCurrent Total
Drill-down

Receipt and Bill Matching

Reconcile accepted supplier receipts with invoices, accruals and reviewed differences without creating another stock receipt.

View Receipts Awaiting Review
Source view · Illustrative records
Receipts Awaiting ReviewArrived
Receipt NumberPurchase OrderWarehouseArrived At
Drill-down

Production Cost and Variance

Explain materials, work and accepted kit output against retained standards, with actual completion and close variances separate.

View Production Schedule
Source view · Illustrative records
Production SchedulePendingApproval
Work Order NumberOutput ProductWarehousePlanned Quantity
Drill-down

Returns and Credits

Follow authorized returns, actual custody, credits and confirmed refunds against the original eligible customer purchase.

View Returns Awaiting Disposition
Source view · Illustrative records
Returns Awaiting DispositionPrepared
Disposition NumberReturn LineKindBase Quantity
Scrap
Drill-down

Payment Reconciliation

Reconcile captures, fees, refunds and actual payouts while keeping unsettled, disputed and uncertain amounts visible.

View Processor Reconciliation
Source view · Illustrative records
Processor ReconciliationObserved
Settlement NumberPayment AccountCurrencySettlement Amount
Drill-down

Receivables and Payables Aging

Review outstanding customer and supplier amounts by entity, currency and due-date bucket after actual allocations and corrections.

View Unapplied Customer Cash
Source view · Illustrative records
Unapplied Customer Cash
Receipt NumberAccountContextSource Kind
Cash
Drill-down

Local Financial Statements

Read each company’s posted trial balance and statements at one cutoff, with control accounts reconciled to their sources.

View Period Close Work
Source view · Illustrative records
Period Close Work
Task NumberPeriodKindOwner
AR
All reports and dashboards

An assistant for everyday retail work

Let your AI agent help with everyday work. Set its permissions during setup and keep approvals with your team.

ERP for RetailShared data, controlled access Products and ordersProduct and variant...in and out Store and online ordersin and out Customer documents and...in and out Stock and supplyAvailability and...in and out Shipping and pickup...in and out Supplier and production...in Payments and financeProcessor collectionsin and out Payouts and feesin and out Refunds and disputed...Refunds ↕ Financial exportsin and out POS and loyaltyconnectionsRegister sourcesStores ↓ · Channels ↓ Reward source historyLots ↕ Your agent
  • Products and orders
    • Product and variant listingsin and out
    • Store and online ordersin and out
    • Customer documents and messagesin and out
  • Stock and supply
    • Availability and fulfillment updatesin and out
    • Shipping and pickup evidencein and out
    • Supplier and production recordsin
  • Payments and finance
    • Processor collectionsin and out
    • Payouts and feesin and out
    • Refunds and disputed outcomesRefunds · in and out
    • Financial exportsin and out
  • POS and loyalty connections
    • Register sourcesStores, Channels, POSRegisters · in
    • Reward source historyLots · in and out
  • Agents
    • Your agentWorks within the permissions you assign
Explore integrations →

Your agent works within the permissions you assign.

List the work that needs attention. Keep the approval with the assigned reviewer.

Download agent Agent setup guide
Illustrative exampleAfter configuration
$ curl -fsSL https://www.erp.ai/skill.md

› open ERP for Retail and list records waiting on sales order
Order-to-cash · records listed with owner and age

› approve the first one at sales order, as its approver
Approval requiredWaiting for the assigned reviewer
FAQ

Your questions, answered.

How the system works, what you can configure and how to get started.

How do I get started?+

Select Start now to create your account. Explore the system specification, or use Proto to configure it for your business.

What does ERP for Retail cover?+

POS source integration, register-shift reconciliation, promotional loyalty, store and online orders, product records and pricing, shared stock, purchasing, assembly and kitting, payments and refunds, and each entity’s local finance. It connects the customer commitment with the goods supplied and the resulting balances, including partial fulfillment and the work needed to resolve a return.

How do store and online orders enter the system?+

Teams can prepare orders or use an agreed connection to import external order details. Each source keeps its identity, revision and accepted commercial evidence. Repeated messages must return to the same order rather than create more demand. An external order status does not replace the system’s required internal approval.

Does this include a point-of-sale terminal or an installed storefront?+

The scope is retail back-office coordination. A physical checkout, offline terminal, cash drawer, storefront or provider connector is not established by this website. Agree the required connections and verify their supported actions during implementation. Store orders and actual collections can retain their reviewed evidence without implying a particular hardware or checkout product.

How do stores and online orders share stock?+

Orders use the same eligible stock and active reservations for the owning entity, product and location. A pick carries its existing commitment forward; it does not reserve the quantity again. Held, picked or otherwise committed goods remain distinguishable from stock available for another order, including when an external update is delayed.

Can orders be collected in store or shipped?+

The scope includes actual store handover, customer pickup and carrier shipment. The selected path retains its recipient, quantity and verified handover or dispatch evidence. Partial fulfillment leaves the remaining commitment visible. A label or booking cannot establish that goods left, and a later delivery confirmation cannot issue the same stock again.

How are payments received before invoicing handled?+

Actual eligible collections remain unapplied until they can settle the appropriate customer balance. Payment intent and authorization remain different from captured or confirmed money. Processor collections, fees and bank payouts reconcile through their clearing balance, so a net payout does not become a second sale. Unknown external outcomes stay open for reconciliation.

Who approves orders, invoices and refunds?+

An independent Sales Manager approves each accepted sales-order revision. An independent Finance Manager approves every invoice or credit revision and all refunds or other required financial exceptions. A preparer or material editor cannot supply the required independent decision, even through another account. Stock, production and purchasing retain their own required reviews.

How are returns and exchanges handled?+

A return follows the original eligible goods through authorization, actual custody and disposition. A credit and refund retain their separate financial decisions. Restocking cannot happen solely because a credit was issued. A replacement or exchange uses an explicitly authorized new order and the appropriate settlement difference, preserving the original shipment and payment history.

How do customer loyalty programs work?+

Verified members earn promotional units from eligible completed purchases under approved effective rules. Redemption reserves units before accepting a discount and consumes the same claim once. Returns and expiry retain the original lot history; duplicate messages cannot create new earning. These programs do not provide purchased stored value, gift cards or unsupported liability accounting.

Can the business assemble or repack its own products?+

The production scope covers real assembly, kitting and repacking with bills of material, routings and work orders. Actual material and operation results support independently accepted finished output and its reviewed cost. A stocked kit is produced and valued through that flow; displaying a bundle of separately shipped components does not create another copy of finished stock.

Can it cover several companies and currencies?+

Each legal entity retains its own stock ownership, ledger and authority. Document, collection and settlement currencies remain explicit, with reviewed conversion and reconciliation. Shared records do not automatically combine company balances. Group consolidation, eliminations and a universal tax treatment are outside the baseline and need a separately agreed scope.

How is it priced?+

Ordinary manual work has no per-user fee. Machine requests, retained data beyond the included allowances, workflows, agents and model usage follow the platform rate card. Implementation is separate. See pricing for the complete operation rates, credit packs, retention and model-fee treatment.

Implementation

Plan a rollout around orders, stock and the money behind each sale.

Read the implementation plan
  1. 01

    Define the retail operating model

    Confirm legal entities, stores, sales sources, stock locations, product and variant identities, units and customer handling. Agree order, invoice, stock and production approvals. Identify actual cash, bank and processor collection evidence, fees, payouts and refund responsibilities, including money received before an order is approved.

    Team and ERP.ai
  2. 02

    Configure a connected pilot

    Set up approved products, prices, tax and currency rules, stock controls, posting accounts and the relevant assembly recipes and operations. Exercise store handover, pickup and shipment with shared reservations. Test accepted discounts, partial supply, held stock, payment uncertainty, fees, returns, credits and separately approved replacements.

    Team and ERP.ai
  3. 03

    Reconcile the opening position

    Map current stock and costs, open purchasing, work in progress, accepted orders, earlier fulfillment, invoices, cash and payment clearing. Preserve source identities, partial allocations, refund reservations and historical provider outcomes. Reconcile one opening ledger with nonposting detail so imported history cannot create fresh stock, invoices or money movement.

    Team and ERP.ai
  4. 04

    Verify and enable the first scope

    Confirm access, independent decisions, quantity and financial reconciliations, and failure handling with the responsible teams. Train users, approve the cutoff and opening position, then enable eligible new work. Expand to additional stores or sources after reviewing the first scope's results and resolving remaining exceptions.

    Team and ERP.ai

Pricing

The base account and ordinary manual work in ERP.AI's official interface are $0. Viewing, searching, creating, editing, approving, deleting and exporting records in that interface do not consume read or write credits. There is no per-user fee.

Machine work: external API-key requests, imports, workflows, agents and scheduled jobs. Successful external API-key reads and writes use the operation rates below. Starting a managed execution from the interface still starts that metered service.

Pricing and account rules
Credit rate card
Machine workIncluded per $1 of credit
List/filter or get record calls20,000
Search or aggregate calls4,000
CSV or PDF exports100
Record writes4,000
Imported or synced records200,000
File upload in MB2,000
Workflow runs2,000
Code-node compute beyond included in CPU-sec12,000
Agent executions2,000
Scheduled jobs or webhook activations20,000

Read and write rates apply to successful external API-key requests. Ordinary manual work in the ERP.AI interface is $0.

prepaid creditsSmallest pack $5, purchased credits never expire.

Go deeper

Explore the complete system.

Follow the operating model from the process to the people, records and decisions behind it.

Industries

Specialty retail Keep customer orders, store stock and online sales connected.Home & lifestyle Coordinate product ranges, location stock and customer delivery commitments.Apparel & accessories Keep variant stock, channel orders and returns clear throughout the sale.Consumer electronics Follow product identity, customer handover and financial results across channels.

Reference

Roles and permissions Give sales, fulfillment, production and finance clear responsibilities.Reports and insights Understand sales, stock, payment reconciliation and financial performance across your retail business.Data model Explore the records connecting retail orders, stock and financial results.Integrations Connect sales sources, stock and payment providers with clear transaction ownership.Implementation Plan a rollout around orders, stock and the money behind each sale.AI assistants and API Help teams prepare work and understand retail exceptions.

Start

Pricing No per-user fees. Pay for automation as you use it, with implementation priced separately.Frequently asked questions Answers about orders, shared stock, payment reconciliation and rollout.Get started Plan the first stores, channels and order flows you want to connect.
ERP•AI workspace

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